Head of Customer Success

3 weeks ago

Manchester, United Kingdom Evotix Full time

**Head of Customer Success**
- Are you passionate about providing savvy technology solutions to clients to change the way they think about health and safety?
- We are looking for someone to **Lead**, **Guide, **and** **Encourage **the customer success team to facilitate a seamless customer journey and experience.

**Who We Are**:
We are Evotix, and our mission is to create dynamic EHS and wellbeing solutions built for a rapidly changing world. Based in London and Chicago, we develop technologies that are transforming management of the world’s most critical EHS and wellbeing challenges.

We bring people and technology together with intuitive, human tools that radically change the approach to health and safety. This is how a long-term, definable shift is going to happen.

At Evotix we are a strong team with a powerful ethos and big ambitions. We have grown consistently at 40% per annum. People join us because they are up for a challenge and want to make a difference. We are informal and open - sharing a passion for our mission and a focus on “getting it done”.

We’re informal and open, whether we’re sharing ideas on the office floor or jokes at a regular team-bonding event. We proudly promote diversity, as one of the few tech businesses that isn’t disproportionately male dominated. We’re unconventional - we embrace bold thinking, new perspectives and curiosity. We’re radically candid - we regularly give and embrace feedback so we can take a step forward each month, together.

**Think you’re a fit for Evotix?**

The Primary objectives and Responsibilities of the Head of Customer Success includes:

- Developing a solid and trusting relationship between the various, different departments at Evotix.
- Reset customer expectations where required to work towards the changing lifecycle of the customer.
- Actively train the team on the playbook and reinforce plays as appropriate.
- Ensure customer facing materials are up-to-date and being utilized. Adoption pack, webinars, user groups, product updates, knowledge base, training materials, customer promotional tools, etc.
- Listening to the Voice of Customer and provide this valuable feedback and sentiment to internal teams, to support initiatives to improve customer experience.
- Encourage the team to get customers to document and share success stories, such as case-studies, blogs, referrals, webinars.
- Work closely with the Head of Customer Development Managers in strategic planning for customers where there is large upsell or expansion opportunities.
- Casting vision and sets the path for executing to the vision
- Developing and executing strategies to achieve goals
- Developing and ensures role best practices & processes
- Collaborates with other business leaders to ensure company objectives are achieved
- Understanding key metrics and measurements for success of role and drives continuous process improvement and metric-based decisions

**What you’ll bring to the table**:

- Health and Safety experience and/or training and certification
- Strong interpersonal skills
- Deep understanding of what our customers are trying to achieve
- Ability to empower and lead a team
- Problem solver

**and you are also**:

- Strategic
- Collaborative
- Team-player
- At Evotix, we are all pioneers, leading the charge in transforming health and safety. By joining us, YOU can make a difference.
- Work perks include a competitive base salary, bonus, birthdays off, regular social events, a mental wellbeing program, and unlimited holiday.
- We encourage you to utilize your unique skill sets and passions to the fullest (through our self-development and company training programs).
- Hybrid schedule Have the luxury of working from home AND connect with your team in the office

**Wanna be a superhero? Put on your cape and join us**

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