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Installations Administrator

2 months ago

BartonuponHumber, United Kingdom Wren Kitchens Full time

**About The Role**:
Due to the continued growth of our Field Installations Department, we are looking for an additional Administrator for our Installations team based at our head office in Barton-Upon-Humber.

Our Field Team who reside throughout the UK, spend their time ensuring the kitchen installation process runs as smoothly as possible, and our installers are of the highest quality.

As an Installation Administrators you will not only be working with our senior installations team but will also liaise with other departments within the business when required.

**Main Responsibilities**:

- Place stock orders for the Field Team
- Follow up on any orders, deliveries and stock to proactively resolve any issues
- Make sure all administrative tasks are completed on time, and to an exceptional standard
- Offer problem solving solutions and follow up with the Field Team with a ‘can do attitude’
- Identify and report on any field processes that may result in a poor customer journey, offer your ideas and thoughts on any improvements
- Accurately log Feedback received from the Field Team and report them to Key stakeholders.
- Liaise with our installers for updates on installations
- Collate requirements and accurately log IT and PPE equipment for the Field team and installers
- Perform admin tasks such as accurate reporting, record keeping, file maintenance, and data entry

**What Wren Offer**:

- Free access to our state of the art on site gym, open 24/7
- Enjoy subsidised meals in our two fantastic restaurants
- Free on-site parking
- Customer Service “Refer a Friend Scheme” with the chance to earn up to £500 for each referral
- Free refreshments brought directly to your desk throughout the day
- Free annual eye tests as well as a contribution to new glasses
- Free uniform included that you can also claim under the HMRC allowance

**About You**:
**Desired Skills and Knowledge**:

- Experience in kitchen installations is desirable but not essential
- Maintain an efficient, organised approach to all tasks whilst ensuring a world class level of customer experience
- Passionate with the ability to take ownership of your own work, and confidently resolve issues where required
- Ability to effectively organise and prioritise your work
- Ability to multitask along with effective diary management
- Experience with Microsoft packages

**About The Company**: Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story