Membership Advisor

3 months ago


Bury St Edmunds, United Kingdom The Health Hub Full time

**About us**

The Health Hub is an exciting fitness facility based in the grounds of The All Saints Hotel in Bury St Edmunds. We offer a very friendly and inviting atmosphere and pride ourselves in having high quality staff and Personal Trainers. With a fantastic pool, studios and gym space and expansion plans already underway we boast some of the best gym and spa facilities in the area.

**Purpose of Post**
- To provide a high standard of care to members and guests
- To give support to other personnel within the setting including management

**Key Areas**
- Reception
- Back of House

**Hours of Work**

Hours will include both evenings and weekend shifts.

**Responsible to**

Health Hub management team

**Applicant Requirements**
- Enthusiastic, hardworking personality who fits well in a small professional team
- Great Communication Skills
- Experience working within a health club setting
- Willingness to support the business and undertake additional duties as required
- Good self-management skills

**Duties and Responsibilities**
- Dealing with membership changes, terminations, renewals and sign ups
- Arranging and providing club tours to prospective members
- Process class bookings, personal training appointments, inductions where necessary
- Speaking with all members at least once during their visit where appropriate
- Engage with members using the clubwise traffic light system to aid member retention
- Use a soft sell approach where possible to encourage classes and personal training
- Processing Laundry if and when required
- Knowledge of Clubwise software
- all training will be provided.
- Management of stock - both towels and nutrition
- Management of customer feedback
- Ensuring all posters and promotions displayed around the club are kept up to date
- Supporting management in additional tasks
- Keep work area clean and tidy
- Complete further tasks where necessary and asked to do so.
- Respond to social media messages and enquiries
- Promotion of the club with regular social media interactions

If you are a motivated individual with a passion for health and fitness and working with people, we would love to hear from you. Please submit your CV highlighting your relevant experience.

**Job Type**: Part-time

**Salary**: £8.60-£11.44 per hour

Expected hours: 8 - 16 per week

**Benefits**:

- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- Every weekend

Ability to Commute:

- ip28 6jq (required)

Work Location: In person



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