Id 991 - Cadw Custodian (South Wales)

3 months ago

Cardiff, United Kingdom Welsh Government Full time

**Details**:
**Reference number**:

- 353005**Salary**:

- £23,258 - £26,901**Job grade**:

- Other- Team Support**Contract type**:

- Permanent**Business area**:

- Economy, Treasury and Constitution Group**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time**Number of jobs available**:

- 5Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Caerphilly, Cardiff, CarmarthenAbout the job

**Job summary**:
Cadw is the Welsh Government’s historic environment service. Cadw means ‘to keep’ or ‘to protect’.

Our Vision - A Wales where our historic places are cared for, understood and shared by everyone.

We have a collection of nationally important historic sites, that we open to the public, creating opportunities for people to enjoy, learn about and take part in heritage activities. Some of these sites are staffed by a team of custodians.

Cadw aspires to provide a world class visitor experience at the staffed sites in its care. Alongside our statutory responsibility to conserve and promote public access to these sites we are committed to making the sites enjoyable, relevant and stimulating places to visit.

Custodians have a vital role to play in achieving these commitments by providing excellent standards of customer service and community engagement and, ensuring that the site operates efficiently and safely.

**Job description**:
You will work as part of a team, led by a Head Custodian (or at smaller sites a Lead Custodian) to provide high quality customer service to visitors.

You will undertake a range of practical duties to welcome and assist visitors, maintain high standards of presentation and safety and sell admission tickets, souvenirs and publications to the public.

Key responsibilities include:

- Providing a warm and courteous bilingual welcome, identifying visitors’ needs and seeking to assist them in enjoying their visit.
- Responding effectively to visitor queries about the site, its history, facilities, additional services (e.g. education, events, and private hire), Cadw and the local area.
- Taking action so that the site is safe, presentable and accessible for visitors, participating in daily site checks.
- Supporting the planning and delivery of local promotional activity and events and working with Cadw colleagues to support special events and activities with the objective of increasing visitors, dwell time, spend, satisfaction and learning outcomes.
- Supporting the development of the site’s role within the community, liaising with local interest groups, tourism and heritage bodies and businesses.
- Handling cash and undertaking financial procedures as specified in the Welsh Government cash and accounting regulations, including following audit recommendations and governance guidance.
- Producing or assisting in the production of monthly returns in line with Welsh Government financial guidelines and production of additional monument performance information, as required.
- Selling admission tickets, souvenirs and publications, taking action, so that the retail area is attractively presented and appropriately stocked.
- Supporting wider Cadw income generating initiatives, by selling memberships, explorer passes and promoting other sites.

**Person specification**:
When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.

Ability to travel between sites would be an advantage_._

There are multiple full and part-time roles available in the locations indicated above, but the specifics of each role are yet to be confirmed. Further information regarding the posts will be made available upon appointment.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Working Together
- Developing Self and Others
- Managing a Quality Service

**Benefits**:
All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

- Civil Service Pension Scheme
- 31 days annual leave (pro-rated for part time)
- training and development opportunities
- Cycle2Work Scheme
- Smart Working flexible working arrangement

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:
**Number of Stages**:
**2 stage process**
Stage 1
Application Form
Stage 2

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