Customer Service Executive

2 weeks ago


Lancing, United Kingdom Growtivation Full time

**Position: Customer Service Executive**

Responsible for providing our customers with an exceptional level of service, including handling and resolving delivery issues and other queries, taking orders and processing them, dealing with enquiries, preparing quotes, operating the switchboard.
- Deal efficiently and professionally with any customer service issues in line with our Customer Service Charter in view of retaining customers and maximising sales opportunities.
- Professionally answer the telephone using gate keeping skills to direct relevant calls to colleagues to save time whilst providing good customer service.
- Efficiently and accurately manage the processing of sales orders and invoices/credit notes.
- Diligently support the sales team with careful preparation of proposals and ensuring notes from appointments and calls are accurately logged
- Develop and constantly improve systems related to your position to be more accurate, effective and efficient. This includes putting forward suggestions to the management.
- Undertake accounts payable duties to include posting of customer receipts and statements
- Provide a customer service function within the Finance department by dealing with customer queries to resolution (for example providing copy invoices)
- Effectively manage time by planning and prioritising tasks to maximise efficiency.

Improve efficiency and organisation within the office by carrying out administrative tasks in a timely manner.

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Lancing Business Park Lancing (required)

Ability to Relocate:

- Lancing Business Park Lancing: Relocate before starting work (preferred)

Work Location: In person



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