Appeals Adjudicator

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. ‍

Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. ‍

We provide a wide range of parking management services to help businesses in all sectors. Whether you’re running a 10-space car park or a group of large, complex multi-purpose car parks, our experienced team can help. We go further than a traditional car park management company, working in collaboration with our clients. Our solutions make your life easier, help grow your business, and protect your reputation. Our approach is flexible, based on the needs of our clients. ‍

We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. There are currently four companies in the group, with an ambitious growth plan over the next three to five years.

Agena is run by an experienced and focussed leadership team. We are passionate about the services we provide and making a difference to our clients. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential. ‍

Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We support our clients with data insights to help make more informed choices about parking assets and looking for opportunities to drive incremental, sustainable, revenue growth. ‍

We’re here to help you think differently about parking.

**Position**:
APPEALS ADJUDICATOR

Reports to: Appeals Team Manager

People Responsibilities: None

Location: Newton Abbot or Lancing

**What you’ll do**

**Requirements**:
**Responsibilities and Duties**
- Assisting the resolution of Appeals raised by the public.
- Liaise with third parties with evidence to help conclude appeal.
- Ensure the quality of work is generated to the highest standard.
- Carry out any reasonable duties as requested by CPM Management.
- Provide friendly and efficient customer service. - Adhere to DVLA, KADOE, PoFA and the IPC Code of Practise at all times, along with internal policies and procedures

**Who you are**
- Recent graduate or on your final year of studies towards a degree or related program or other academic qualification
- Demonstrate an eagerness to establish a long-term career progressing within the Agena Group

**Other information**:
**What we offer**

We know there’s more to life than work - that’s why when you join the Agena Group, you’ll get your pick of our amazing company perks through our Perkbox benefits platform. That includes discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day-to-day spending. You’ll also benefit from:

- Incremental holiday increases to recognise long service
- 24/7 access to The Wellness Hub, an app designed to support your personal wellbeing from help with sleep and workout videos to guided meditations and access to talking therapies.
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- Cycle-to-work scheme
- Regular team/company socials In addition to this our Engagement Committee regularly organise inclusive team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

**Additional Information**
- Our selection process is as follows: Application - Competency Based Interview
- You must be able to legally live and work in the UK

**Salary**: £22,672

Hours: Monday - Friday 9am - 5.30pm with half an hour lunch break

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