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Housing Register and Allocations Officer

3 months ago

Bracknell, United Kingdom Bracknell Forest Council Full time

12-month fixed-term contract or 12-month secondment for internal applicants

Make a difference in Bracknell Forest by actively providing a service and delivering an effective and responsive provision to local residents in Housing need. Have a direct impact on improving the lives of households who require a home in the borough.

We are strong believers that everyone has the right to a safe and suitable home.

Many organisations say you can make a difference. Here, everything we do is about helping our residents find a suitable home. You’ll be given plenty of responsibility right from the start and will be empowered to help define a persons journey. You will work with those in need and help shape how our residents find safe and suitable accommodation.

At the same time, we’ll make sure you have all the training and support you need. Make your future about shaping tomorrow. Because we’re Bracknell Forest.

What it’s like working in our team

You will be joining a dynamic, friendly and solution based Housing Register Team delivering proactive advice and assistance to households who are in need of housing.

The work is fast paced and innovative, sometimes the work is challenging however there is also time for finding creative solutions and every day is different.

You will work alongside the Housing Options Team, Rough Sleeper and Single Homelessness Team whose mission is to deliver advice and assistance in helping our most vulnerable clients from becoming homeless and eradicate rough sleeping in Bracknell Forest.

You will be supported to carry out the following duties, responsibilities and training

You will also be responsible for making appropriate and timely nominations to our Registered Providers (Housing Associations) where requests are received and the council have nomination rights to.

To provide a customer focussed approach ensuring that a full housing needs assessments has been undertaken, to help customers find a home.

In addition you will be working in partnership with other specialist agencies, including Children and Adult Services, Probation, Hospitals and voluntary organisations to assist in finding a suitable home.

The benefits you will experience are
- An inclusive and social working environment with a variety of staff networks.
- Opportunities for flexible and agile working, we offer a hybrid model of working to promote flexible working around personal and family commitments.
- Generous annual leave commencing at 25 days increasing after 3 years’ service to 28 days (pro rata for part time). With additional annual leave purchase policy.
- Regular opportunities for development with internal and external training courses.
- A great office location next to travel links and the regenerated town centre.
- Internal sports and social club opportunities.
- An extensive employee assistance programme (EAP) to support health and wellbeing.
- Discounted leisure centre and gym membership.
- Supermarket discount.
- Local government pension scheme / Life insurance cover.

What we’re looking for

You will be passionate and self motivated person with empathy and understanding to build relationships with customers who are in Housing need and looking for a suitable home. You will have experience of problem solving and working with a diverse clientele within a housing environment. You will also have excellent negotiating skills with the ability to communicate effectively with customers and other stakeholders.

Interview date

Interviews will be held on 9th and 10th May 2024.

Want to ask us a question?

For an informal discussion or to ask any questions about this role. Please contact:
Name: Lisa Jones

Job Title:Housing Register & Allocations Team Leader

Phone Number: 01344 351351

No agencies please.

Equal Opportunities

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

Pay: £28,492.00-£33,713.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Private dental insurance
- Sick pay
- Store discount
- Transport links
- Work from home

Work Location: In person

Reference ID: People/24/277389