Platform Consultant

6 months ago

London, United Kingdom Bell Integration Full time

Overview:
The Modern Workplace Platform Consultant will work to provide technical oversight to Projects, Programmes and BAU maintenance activities. They will be a productivity and collaboration specialist, as an expert with messaging and migration.

**Responsibilities**:

- Provide Technical oversight to Programmes, Projects and BAU maintenance activities.
- Plan, document and implement small changes where appropriate.
- Provide detailed review of upcoming releases\patches and major platform\component updates.
- Good communication and excellent documentation skills
- The ability to work under pressure in a fast-paced environment and use your initiative and experience based on industry best practices.
- End to end process management
- Work as part of a collaborative modern workplace team to provide resource engineering duties in conjunction with partners to relevant projects.
- Highlight opportunities to improve/evolve service and technology platforms
- Assist with testing and validation of changes and/or deployments where necessary.
- Provide 3rd line support where appropriate & act as a mentor to others within modern workplace
- Support wider IT functions with technical knowledge and experience where required
- Work with the head of modern workplace & relevant teams as an SME
- Demonstrate a customer obsessed mind-set when evaluating solution options and platform improvements.
- Work with the customers internal IT & corporate processes in order to ensure successful delivery

Qualifications:

- Document management experiencing using platforms such as SharePoint & OneDrive
- Microsoft Exchange 2016,2019 in a co-existence/hybrid model with exchange online
- Migration experience: Migrating mailboxes away from exchange on premise to exchange online utilising native & third party products. Tenant to Tenant Migration experience using native or third party products
- Familiarity with security & compliance records such as DMARC/DKIM/SPF.
- Familiarity with messaging protocols used within the messaging platform, such as Autodiscover, DNS etc
- Familiarity of knowledge of MFA and SSO technologies
- Working knowledge of data retention practices such Microsoft Purview
- Strong knowledge with productivity & collaboration tools such as Microsoft Office suite including: Outlook, Teams, Viva, Forms.
- Working knowledge of PowerAutomate/Power BI
- Strong knowledge of Enterprise Social Media such as Microsoft Viva, Meta Workplace etc

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