Aftermarket Car Parts Customer Service Advisor
6 months ago
Company description
R44 Performance is a leading automotive product retailer providing a one-stop shop for styling, performance and accessories. We strive for the best customer service and product availability, with in-house brands specialising in carbon fibre; every day is different. Motorsports is our way of life, so you will often find our team visiting track days and running company events.
Scope of role
**Responsibilities**:
- Resolve customer issues in a timely and efficient manner.
- Escalate complex customer issues to the appropriate team as needed.
- Maintain a thorough understanding of R44's products and services to provide accurate information to customers.
- Contribute to the continuous improvement of customer service processes and procedures.
- Meet or exceed customer service performance metrics and goals.
**Requirements**:
- Strong written and verbal communication skills.
- Excellent customer service skills, with a positive and empathetic approach.
- Ability to handle customer inquiries and issues in a fast-paced environment.
- Ability to think critically and problem-solve effectively.
- Ability to work independently and as part of a team.
- Previous experience in a customer service role is a plus.
**Training**:
**Opportunities for Growth**:
Promotion opportunities will become available as R44 grows as a business.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Employee discount
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Application question(s):
- Are you very interested in cars?
- We require you to have an understanding of cars. Can you confirm you are interested in the automotive industry?
Work Location: In person
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