1st Line Support

7 days ago


North West, United Kingdom Outsource UK Full time

1st Line Support - St Helens, Merseyside

Up to £24k per year DOE

Outsource has partnered with an exciting new company with ambitions to grow its Customer Support team on the back of recent success with bringing on new clients. They have based a convenient 30-minute drive.

**Requirements**:

- Provide excellent 1st Line Support to customers
- Gathering relevant information to be able to escalate and resolve ongoing issues.
- Provide clear, timely and professional communication, both internally and with the customer.

Technical Skills:

- Administration of Office 365 and SharePoint
- Windows Server 2008 to 2016 essential
- Microsoft Exchange Server
- VMware
- Backup technologies such as Veeam and Datto Backup and Recovery
- Networking WAN, LAN, VPN

Interpersonal Skills:

- Strong communication skills are essential to this role.
- Customer service experience is essential.
- Requirement gathering to ensure the customer is provided with fast and effective service.


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