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1st Line Service Desk Engineer

1 month ago

North West London, United Kingdom In Technology Group Full time

Role: 1st Line Service Desk Engineer
Location: Northwest London
Salary: £25,000 to £30,000
Sector: MSP

A heavily cloud-focused organisation based in central London is on the lookout for an ambitious 1st Line Support Analyst to join their team to help manage an increasing workload, as a result of the company's rapid growth and expansion.
The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training.

The Role:

You will act as the first point of contact between the business and its clients.
Diagnose and resolve 1st line assigned tickets within target resolution times
Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket
Provide excellent customer service and an excellent customer experience at all times
Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes
Liaise with partners and third-party vendors to resolve customer issues
When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other techniciansRequired Experience

Great telephone and client facing skills
Previous IT support experience (1 year)
Office 365 & Exchange Online
SharePoint and Teams
Windows OS and Server
Active Directory
Excellent team player but with the capacity to be strongly self-motivated
The ability to build, configure, administer and support Windows devices (laptops, desktops etc)
The ability to deal with difficult and demanding situations in a calm and professional manner.
Networking - DNS / DHCP / TCP/IP
Excellent customer serviceBenefits Package

Annual Bonus
25 Days' Annual Leave + 8 Bank Holidays
Specialist Microsoft Training - Microsoft Office 365 & Azure
Health & Dental insurance
Pension Contributions
Company paid sickness
Interest-free season ticket loan
Social events
Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy