Account Executive

3 weeks ago

Buckinghamshire, United Kingdom Bucks and Berks Recruitment Full time

Our client, a family-owned business manufacturing company who deal with clients in a wide variety of sectors, is looking for a Sales Account Executive to join their team.

This is a sales support role and we are looking for someone with excellent sales support and administration experience. Fastener knowledge preferred, but not essential as full training will be provided.

A proactive approach to dealing with problems is required to ensure issues are resolved quickly and customers have a great experience. Our client offers a salary of between £24k and £30k depending on experience plus potential of up to 15% bonus and annuabonus. Benefits include
- Health Shield cash plan scheme (after probationary period and one year's service)
- 23 days annual leave rising to 25 days on 5 years' service + bank holidays
- Buying additional holiday scheme (after probationary period)
- Annual bonus scheme (after probationary period)
- Long service incentives
- Stakeholder Pension scheme (after three months service)
- Life insurance
- Cycle scheme (after probationary period)
- Excellent modern new facilities
- Additional leave - TOIL (Time Off In Lieu) scheme

Key responsibilities include
- Ensure customers receive order acknowledgments, confirming all orders
- Report customer complaints to the business
- Ensure special customer requirements are followed and completed before goods are dispatched
- Arrange collections and deliveries to customers
- Ensure delivered stock is allocated to customers and operational team leaders are briefed
- Complete customer order books, advising customers when they will receive goods
- Manage incoming inventory by working with Supply Chain and Operations to ensure service levels and back-order targets are met
- Respond to ad-hoc request from Sales/Marketing teams
- Download customer orders from online platforms
- Produce ad hoc and regular reports that support the business
- To make outbound calls to existing customers as required

Skills and experience
- Account management and sales experience
- Meticulous attention to detail with a strong work ethic
- Ability to use Microsoft Office packages to an intermediate level, especially Excel
- GCSE in Maths and or English Language - Grade A to C
- Ideally knowledge and experience in the fastener market, but not essential
- Strong communication skills
- A passion to meet agreed set targets
- Excellent time management skills with the ability to work independently based on strong organisational and planning skills
- Confident, determined and assertive
- Team player

As an equal opportunity's employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity,race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

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