Sales Support Executive

4 days ago

Buckinghamshire, United Kingdom Bucks and Berks Recruitment Full time

Our client, a successful business based in Stoke Poges, is looking for a Sales Support Administrator to provide customer and sales support to a range of key accounts.

Working alongside an existing Account Manager, you will assist in supporting the full operation of the key accounts. Your main responsibilities will include; sales order input, customer updates and account support. You will provide troubleshooting information,report and act on customers' needs while helping in forecasting and production timelines.

This is a fantastic opportunity to join a successful organisation that looks after its staff. Benefits include weekly lunches, bonus structure after qualifying period and quarterly events.

**Duties include**
- Tracking orders and investigating shipping delays from suppliers or for customers
- Processing customer order, refunds and returns
- Referring complex cases to the Account Manager
- Preparing quotes for customers and processing order requests
- Ordering stock from suppliers and helping with forecasting needs for each account
- Booking on shipments for international deliveries and creating commercial invoices
- Conflict Resolution skills for dealing with delayed orders

**Skills/Experience**
- Administrative & Customer Service experience
- Written and verbal communication skills
- Data entry skills for accurately inputting orders and updating customer records
- Organisation skills for managing different customer cases simultaneously
- Must be a team player and an ability to multi-task under pressure

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for apermanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).

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