Service Advisor Å Koda

3 months ago

Edinburgh, United Kingdom Hire Recruiter Full time

**Service Advisor Škoda**

We have been proudly serving the Edinburgh, Dunfermline, and Stirling communities for over 30 years. Due to continued success, we are now looking to recruit for a full-time Service Advisor based in Edinburgh; EH11.

You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.

Working hours are 42.5 hours per week, Monday to Friday from 08:00-17:00 or 09.00-18.00 plus rota Saturday mornings, rotational early and late start weeks will be planned.

**Role Requirements**
- Able to adapt to in house system
- Experience in a similar role within an automotive environment
- Experience of working within a customer service environment
- Strong administration skills
- Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
- Excellent communication skills
- Ability to work to deadlines and timeframes
- Flexible and adaptable approach
- Full UK Driving Licence
- Eligible to work in the UK

**Role Responsibilities**
- Dealing face to face with customers
- Ensuring that customers are given exceptional levels of service
- Using specialised software be required to price jobs and upsell
- Dealing with phone calls quickly and efficiently
- Plan the workshop day
- Ensuring that you maximise workshop efficiencies and profit
- Invoicing and taking payment from customers
- Keeping the reception area tidy

**Company**

West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be.

**Why should you apply?**
- The chance to join a well-established company
- The opportunity to become part of a hardworking, dedicated team
- To showcase your knowledge and experience

**If you are ready to start your career with us, then click APPLY now We can’t wait to hear from you**

**Salary**: £37,000.00 per year

Reference ID: WES-064

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