Customer Support Administrator

2 months ago

Huntingdon, United Kingdom Cox Automotive Full time

**Wyton**

**Why work for us**:
We’re evolving, innovating and growing at a rapid pace and we’re ambitious and excited about the future in every single area of our business in Europe.

Our scale and scope are unmatched - we’re a century-old business that is the world’s largest automotive services company. But that’s not what makes us great. Our 2,500+ team members in Europe do that every day, as they collaborate with each other to bring out the best in everyone.

We thrive on what makes us different - and we empower our people, clients and communities to come together and celebrate each other’s unique abilities and perspectives. Inclusion is an essential part of both our culture and our business strategy.

Our sense of social responsibility is ingrained in our culture. We believe we should be ‘stewards of the world we live in’, so whether it’s volunteering, fundraising, focusing on health and wellbeing or improving our environmental footprint, we love doing things to support the causes we’re passionate about.

**Department**

MVS is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services. This requires an agile and responsive operational function able to support a variation of process. As we develop the range of services delivered and expand our customer base, the operations team including gate-in, Swift or other defined processes, inspection, imagery and all variations of vehicle preparation.

**Role**

To oversee a growing portfolio of Vehicle Solutions customer accounts ensuring these are administered and managed effectively and in line with agreed SLA’s. In addition to ensure all customer interaction is to a high standard and provides the experience expected.

Process Management
- Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
- Efficient and accurate filing of vehicle documents
- Process daily post, ensuring all documents are posted to the correct customers on time.
- Responsible for booking in units at multiple Vehicle solutions locations.
- Responsible for using multiple external customers databases and systems
- Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

Customer Service
- Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
- To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
- Contact with key customers both within the business and external in order to enhance the customer experience

**Skills**
- Experience of working within rigid regulations and procedures
- Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
- Excellent customer service skills
- Strong administration skills
- A keen eye for detail and accurate data entry skills
- Excellent interpersonal and communication skills both verbal and written.
- Able to use your initiative and be flexible, reacting to change quickly and effectively
- Able to work as part of a team to ensure successful delivery of a sale
- Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

.**_STRICTLY NO AGENCIES PLEASE_**
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._

INDAR

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