Legal Disrepair Coordinator

5 months ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Legal Disrepair Coordinator / Admin - Housing**

**Reference no: PHA TCL 0008 772E / 1**

**Pay rate: £19.24 per hour PAYE**

**Hours per week: 35 Monday - Friday, normal working hours**

**This opening assignment is for 3 months**

**City: SOUTHWARK, London**

**Initial 1-2 weeks training in the office (Westminster Bridge or Pitsea). Thereafter hybrid working with office attendance 2 days a week.**

A Legal Disrepair Coordinator is required to join the team and manage cases from an administration perspective. The wider Repairs Team is responsible for the delivery of all property services including: day-to-day responsive and major repairs; disrepair, damp, mould and condensation; EHO and escalated cases; empty homes/voids; aids & adaptions; Planned Preventative Maintenance and proactive case management; service delivery for repairs managed through the DPS Marketplace. This role is for a Legal Disrepair Coordinator not a Case Manager; the coordinator will manage cases but not to the same extent as a Case Manager.

Key responsibilities:

- Coordination of repairs.
- Speaking to residents, surveyors and contractors.
- Be a customer facing member of the team, supporting customers and operational teams in the delivery of property services, particularly focused on disrepair case management;
- Manage legal disrepair cases from an administration perspective in line with the Legal Disrepair Protocol.
- Ensure the provision of excellent customer service and experience to all stakeholders to maximise customer satisfaction.
- Advise and support customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
- Manage enquires and requests for service via the telephone, computer and all other means of communication that come from internal and external customers.
- Ensure customers are regularly and clearly communicated with, kept up to date on progress and their expectations managed.
- Ensure suitable filing and recording systems are in place, and that information is accessible for all.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Experience**:

- Experience of working in a repairs, coordinator, case management background preferred.
- Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
- Proven experience and ability to deliver excellent customer care and valuing diversity.
- Demonstrable experience in a role which has required good admin skills, including keyboard, telephone, IT and experience of working with databases.
- Experience in diary management and appointment scheduling.

**Knowledge**:

- Knowledge of disrepair desirable but not essential.
- Knowledge and understanding of an administration service and problem solving in the absence of key staff.

**Skills & Abilities**:

- Accountable, responsible and motivated to do the right thing.
- A problem solver, able to work independently at pace and under pressure, but with a strong approach to teamwork and collaboration.
- A customer service champion with the passion and drive for excellent customer service.
- Ability to work independently, exercising good initiative and judgement.
- Excellent written and verbal communication skills.
- Proven time management and prioritisation skills.
- Excellent attention to detail skills.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

SC **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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