Head of Community

2 weeks ago

London, United Kingdom Gravity Sketch Full time

**About us**:
Gravity Sketch is the category leader solving the challenges faced by teams that design 3D products. Our platform enables teams to create and communicate 3D ideas in the quickest and most intuitive way possible - whether they are globally distributed or in the same geography.

The platform is changing the way companies like Adidas and Ford carry out their day-to-day design work, helping to increase creativity, productivity, collaboration and compressing time to market. We take a B2C approach to B2B, nurturing a large community of highly engaged design and engineering professionals using the product to redefine their digital design workflow.

**Our Culture**:
We’re a lean but ambitious team of 85+ spread across the globe. We may be geographically spread out, but we’re tied by our mission to radically change how teams communicate ideas spatially and expressively from anywhere

Our focus is on output and getting the work done, not counting the hours you work. We appreciate that everyone has their own optimum setup, so provide flexibility in terms of when and where you get work done.

**Our Values**:

- Impact
- Ownership
- Team on A Mission

Our values are at the heart of our culture, we encourage everyone to experiment, bring new ideas to the table, and challenge one another in order to arrive at the best solutions for our users.

Trust** **is another fundamental, which is echoed through autonomy of our work. We rely on each other to be resourceful, make decisions quickly, give honest feedback, ask for help, or do whatever needs to be done in order to make a positive impact on the team, users, or business.

We work hard, and know how to have fun too; with company trips, socials, sports, gaming sessions and more. We welcome you to share your hobbies with the team so we can all try something new

**Overview**:
The community plays a central role in everything we do at Gravity Sketch. Our product and business would not be here today without the active and engaged members who have provided us with product feedback, user advocacy, and support. Community is also central to our go to market engine. All our enterprise customers started from a handful of passionate users advocating for the product.

We have many foundational assets in place to build a world class community program: a 50k+ strong active Instagram community, 120k+ MAUs, some of the largest brands in the world as customers (Adidas, Ford, Volkswagen Group, etc) who talk about us, and a user base who engage with us consistently through Discord and social media.

As a senior leader of the marketing team, you will own defining what our community playbook looks like, and over time building out the team to successfully deliver community programs, infrastructure, and member growth.

**Responsibilities**:

- Research, connect, and get familiar with our community members. Understand their needs and desires for engagement.
- Establish and execute on programs to grow advocates and champions in our community and increase the size, connected-ness, and engagement of the community as a whole
- Build programs and resources that enable our community to interact with one another more easily, to learn about topics of interest (e.g., file formats, import/export workflows), and to learn more about 3D creative workflows from Gravity Sketch and one another
- Be the internal champion for the community: feeding in product feedback/needs, content needs, tone of voice, and topics of interest to the product, marketing, sales and customer success teams
- Act as a partner to marketing and product in connecting our community driven growth motion to our product and marketing growth strategy
- Humanize the Gravity Sketch brand as part of building trust and a genuine relationship with the community, for example through increasing transparency and sharing with the community what is going on internally
- Establish, measure and report on KPIs to measure community health and engagement

**Requirements**:

- Considerable experience building and leading Community programs
- Understanding of PLG and how community drives growth in a Saas business.
- Passionate about the design industry and empathetic to the needs and challenges designers face in their 3D workflows
- Able to form deep meaningful relationships with the community, individually and at scale
- Creative in approach to problem solving, for example being able to think of outside the box approaches for campaigns we could run which would delight the community
- Comfortable with diving deep into our business model to define measures of community health and how community drives product led growth
- Highly organized and methodical, with good verbal and written communication (in English)
- Ability and desire to be hands-on with execution to get things done

**_ This role can be fully remote within -5 hours from the UK or based in Western Europe, we also have our office in Brixton, London, which you are welcome to use as muc

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