Order Delivery Team Leader

4 weeks ago

Shoreham by Sea, United Kingdom Focus Group Full time

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.

We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.

We are now recruiting for an Order Delivery Team Leader

The purpose of the Order Delivery Team Leader is to work closely with the Delivery Success Manager to ensure the efficient and effective day to day running of the Fast Order Fulfilment team. Facilitating a consistently high level of customer service in the area of order fulfilment and ensuring its effective day to day running across all geographies for Focus Group.

Main duties of this role are:

- Chase, update and follow through to completion on all delivery orders, including escalations across telco & IT orders.
- Be responsible for the ongoing maintenance and ensuring quick turnarounds for all fast order delivery task queues and mailboxes
- Management of staff and workload who deal with the external & internal IT equipment procurement process.
- Management of staff and workload who deal with the telcoms equipment procurement process.
- Update the Delivery Success Manager on any orders that are in the process of being escalated / that are outside of the agreed departmental SLA’s
- Adhere and contribute to the company’s quality system and processes, and their maintenance.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£32,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free fitness classes
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: One location

Flextime

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