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Sales Order Processor

3 months ago

ShorehambySea, United Kingdom Focus Group Full time

Job Title - Sales Order Processor

Reports to - Sales Operations Team Leader

Salary - DOE

Location - Shoreham by Sea

Please note - This role is a 12 month fixed term contract on 25 hours a week.

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

We are now recruiting for an Sales Order Processor.

The Sales Operations Team is an integral part of the Sales process at Focus Group. This team processes the Sales Orders from our sales team so that the sale is registered, billing set up and the order passed onto the delivery teams so that it can fulfilled (“Sales Logging and Order Processing”). There is the further requirement that once the order has been installed to review for the purposes of cost, sales commissions and billing (“Final Costings”).

This is a single team, however with the distinct requirements, the Sales Operations Analyst role takes on either the Sales Logging or the Final Costings.

Principal Responsibilities & Duties

  • Validate that the order is correct and appropriate contract information has been provided.
  • Log the sale in our core platform (Synergy – this is an internally developed platform) to calculate and register the value of the sale.
  • Set up required customer billing.
  • Send to the delivery (installation) teams the details of the order so that they can implement the order as required by the customer.
  • Liaise with sales teams if there are questions regarding the order placed.
  • Undertake quality checks, such as “first bill checks” to make sure that the data submitted is accurate.
  • Continually find ways to improve and streamline procedures to improve efficiency.
  • Managing the Final Costing inbox (this is how work is received).
  • Check the Final Costing sheets against sales log and paperwork, raising one off invoices where required, checking and setting up billing.
  • Completing Final Costings for multiple companies in the Group, this includes Focus South, Online Systems, Resource, EVAD, Incom, GB Tech, SWC, STL and Highnet using various versions of excel final costing sheets.
  • Liaise with project managers, sales agents and sales orders regarding discrepancies or potential errors.
  • Invoice and close off for commission for those orders sent to the Final Costing inbox.
  • Enter any orders onto the Excel Commission spreadsheet that need closing for commission.
  • Set up billing for leased lines and close leased line orders off for commission.

Requirements

  • Calm and organised to ensure workloads are managed effectively.
  • Good attention to detail.
  • Demonstrates willingness to learn new skills and continually develop oneself.
  • Good communications skills both verbal and written.
  • Quick and logical thinker
  • To not be afraid to ask questions, take on board the answers and learn and deliver from that new knowledge and understanding.
  • A demonstrable ability to follow process and build a reassuring rapport with internal customers.
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop themselves and ideas across the team.
  • Actively contribute to ensuring an efficient and cohesive team effort.
  • Taking the initiate to investigate the current processes and find ways improve and streamline procedures.
  • Excel proficient and strong numeracy skills.

This role is a 12 month fixed term contract on 25 hours a week.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.