As & When Meet & Greet / Rental Assistant

3 months ago

Ipswich, United Kingdom John Grose Full time

John Grose are one of East Anglia’s longest-established Motor Dealer Groups with numerous accolades for customer satisfaction and performance. We are privately-owned, employ over 300 staff and offer the opportunity of long-term career progression across multiple disciplines.

We are currently seeking to recruit an enthusiastic, customer focused individual to join our busy team within our Ipswich Ford Dealership on an As & When basis.

**Key responsibilities as Showroom Host include**:

- Welcome each customer to the business, ensuring an immediate and friendly greeting is provided, establishing their individual needs to professionally hand them over to the most appropriate colleague.
- With your strong people skills and confident manner, create a positive experience for all customers when visiting/contacting the business.
- Provide additional telephony support to colleagues.
- Ensure all customers are well attended to and that they receive an excellent customer experience whilst they are visiting the business.
- Keep the reception area and showroom tidy and well presented.
- Liaise closely with sales and aftersales departments, ensuring customers are being attended to promptly.

**Key responsibilities as Rental Assistant include**:

- Delivering a first-class customer experience
- Taking enquiries and bookings from customers
- Advising on additional sales
- Processing deposits, payments and refunds
- Checking customer ID and insurance eligibility
- Seeing vehicles out and checking them back in
- Delivering and collecting vehicles
- Completing vehicle checks and ensuring maintenance schedules are adhered to.
- Fulfilling all the administrative requirements with a high level of accuracy.

**Requirements**:

- A customer orientated approach
- Excellent listening and communication skills
- A pro-active, can-do attitude
- The ability to work effectively in a fast-paced, reactive environment
- A full driving licence is essential for this role. We cannot accept applicants who hold an automatic only licence.

**What we offer**:

- Company pension scheme
- Staff discount for both sales and service
- Manufacturer accredited training programme
- Cycle to work scheme

**Salary** £10.42 p/h

If this sounds like the opportunity you’re looking for, please apply.

Please note that due to the high volume of applicants we receive; only those successfully shortlisted for the role will be personally contacted

**Job Types**: Permanent, Zero hours contract

**Salary**: £10.42 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Ipswich, IP3 9BE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Full Driving Licence (required)

Work Location: In person

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