Executive Assistant with Operations

2 months ago

Manchester, United Kingdom The Link App Full time

**Responsibilities**:
- Aid the CEO and management team in the day-to-day running of the business
- Manage and improve the operational processes and systems of the business, from KPIs and best practices, to actioning customer insights and reporting on product improvements
- Working closely with the CEO, you will be responsible for helping the business run and grow as effectively as possible
- Collecting, analysing and managing product and user data which allows the product team to consistently improve and optimise our offering.

**Requirements**:
- Minimum 3 years Executive Assistant experience
- Experience with granular diary management at executive level
- Experience with adhering, and ensuring the CEO adheres, to all deadlines
- Experience improving existing processes and tools to ensure streamlined and efficient operations
- Experience collecting and analysing data, identifying opportunities and using this knowledge to help the product team improve and optimise the platform for our users
- Experience building systems to capture, review, and analyse usage information and other key product and user data
- Experience within a fast paced small business environment
- Experience of building operational systems
- Experience of working with cross-functional teams (product, technical, and sales)
- Experience working with customers to help improve the product roadmap
- Experience making sure user-facing teams (e.g., Sales and Onboarding) are ready with the information and processes required to support new clients
- Experience of using data to turn into actionable business decisions
- Experience integrating closely with product managers and engineering to bring an operational mindset to product development
- Experience working closely with the CEO on KPI framework
- Experience with all financial matters including invoicing and payroll
- Experience with general administrative work and organisation

**Benefits**:

- A market leading salary and bonus
- Having our employees remain focused, prioritising mental well being, and attaining the right balance between work and life is important, so we offer unlimited annual leave
- Flexible working
- Opportunity to work remotely
- Pension
- Share options

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