Senior Patient Flow Coordinator

2 weeks ago

Hounslow, United Kingdom West London NHS Trust Full time

Do you want to work in a high performing team, are you organised, and do you enjoy fostering good relationships? If so, we are looking for a Senior Patient Flow Coordinator who will be based across our two inpatient units with agile working opportunity.

As the Senior Patient Flow Coordinator, the post holder will work collaboratively and pro-actively with the Patient Flow Service Manager, Bed managers and Patient Flow coordinator (Band 4) to co-ordinate and manage all administration processes and operational issues effectively.

The post holder will be expected to work closely alongside the Senior Management Team, Inpatient Leadership Teams and Community Teams to ensure effective patient flow in maintained.

This is an exciting opportunity for someone with recent experience working in a mental health/ social care setting within inpatient/ community and who is looking to work in a highly performing team and play a key role in ensuring that Trust Values are at the heart of every inpatient pathway.

If this inspires you and you fit the requirement of the attached Job description, we look forward to hearing from you.

The post holder will contribute to the smooth running of the service on a daily basis, assisting the Discharge Coordinating team within Patient flow to ensure that Key reports and Quality and Performance targets are met.

The post holder will support the delivery of services across Patient Flow and in developing standardised administration processes.

The post holder must be adept at prioritising the activities that will most rapidly lead to safe discharges and will attend the weekly bed management and CRFD meetings for inpatient units and Recovery House.

The post holder will provide supervision and support with the management of Patient flow coordinator including: recruitment, selection, workload allocation, performance management, PDR, absences and cover arrangements where necessary.

The post holder must display a considerable degree of initiative, possess reasonable judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and others.

The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop this expertise.

The post holder will contribute to the induction, support and guidance to all new starters. The post holder will demonstrate excellent organisational and time management skills, prioritising to meet deadlines and to use initiative. They will work autonomously and work well within a Multi
- Disciplinary Team

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative

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