Senior Patient Flow Coordinato

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West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

Do you want to work in a high performing team, are you organised, and do you enjoy fostering good relationships? If so, we are looking for a Senior Patient Flow Coordinator who will be based across our two inpatient units with agile working opportunity.

As the Senior Patient Flow Coordinator, the post holder will work collaboratively and pro-actively with the Patient Flow Service Manager, Bed managers and Patient Flow coordinator (Band 4) to co-ordinate and manage all administration processes and operational issues effectively.

The post holder will be expected to work closely alongside the Senior Management Team, Inpatient Leadership Teams and Community Teams to ensure effective patient flow in maintained.

The ideal candidate will have a reasonable knowledge in acute mental health ,strong team work ethic, sense of accountability, highly competent user of MS Office Word, Excel, PowerPoint and accompanied by an ability to work under considerable pressure at times. In return you will be supported by robust leadership and will be provided with support and training for this role and on-going supervision and the development of your skills.

This is an exciting opportunity for someone with recent experience working in a mental health/ social care setting within inpatient/ community and who is looking to work in a highly performing team and play a key role in ensuring that Trust Values are at the heart of every inpatient pathway.

If this inspires you and you fit the requirement of the attached Job description, we look forward to hearing from you.

Main duties of the job

The post holder will contribute to the smooth running of the service on a daily basis, assisting the Discharge Coordinating team within Patient flow to ensure that Key reports and Quality and Performance targets are met.

The post holder will support the delivery of services across Patient Flow and in developing standardised administration processes.

The post holder must be adept at prioritising the activities that will most rapidly lead to safe discharges and will attend the weekly bed management and CRFD meetings for inpatient units and Recovery House.

The post holder will provide supervision and support with the management of Patient flow coordinator including: recruitment, selection, workload allocation, performance management, PDR, absences and cover arrangements where necessary.

The post holder must display a considerable degree of initiative, possess reasonable judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and others.

The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop this expertise.

The post holder will contribute to the induction, support and guidance to all new starters. The post holder will demonstrate excellent organisational and time management skills, prioritising to meet deadlines and to use initiative. They will work autonomously and work well within a Multi- Disciplinary Team

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications and Training

Essential criteria

• Diploma in administration, business or management (or significant experience in an administrative role)
• Evidence of current CPD including evidence of recent studying at NVQ Level 4 in Health and Social Care

Desirable criteria

• Degree in administration, business or management

Qualifications and Training

Essential criteria

• Diploma in administration, business or management (or significant experience in an administrative role)
• Recent experience of working in a mental health or social care setting- inpatient hospital setting /community.
• Highly competent user of MS Office Word, Excel, Powerpoint; Email, internet
• Experience of using large databases
• Arranging bookings for meetings and workshops.
• Diary management and taking/transcribing minutes
• Experience of recruitment, performance and absence management, development, appraisal, training, work allocation
• Using initiative and problem solving/improving office systems and procedures
• Ability to demonstrate a clear understanding of differing needs of service users with different disabilities and clinical conditions.
• Experience of resolving conflict effectively

Desirable criteria

• Essential experience gained in a Healthcare setting
• Database searching/analysis
• NHS patient information systems
• Preparing/editing web page content
• Experience of completing needs-led assessments with service users and/or carers resulting in provision of services
• Experience of teaching/training
• Experience of doing presentations
• Experience of completing risk assessments

Knowledge and Skills

Essential criteria

• Knowledge of and proficient in wide range of office procedures
• Understanding of confidentiality and data protection
• Ability to organise own work, prioritising to meet deadlines and to use initiative.
• Ability to compose own correspondence.
• Ability to use electronic booking systems.
• Good time management skills.
• Ability to communicate with people at all levels both internal and external to the Trust in a courteous and professional manner

Desirable criteria

• Basic understanding of people attending Mental Health services
• Basic knowledge of business planning, budgets and financial procedures
• Shorthand
• Presentation Skills
• Basic knowledge of business planning, budgets and financial procedures
• EROS ordering system

Personal Qualities

Essential criteria

• Ability to work autonomously and to work well within a Multi- Disciplinary Team
• Ability to use initiative; manage competing priorities within own workload.
• Flexibility of approach; ability to respond to competing pressures elsewhere in the service.
• Ability to use appropriate communication to motivate and influence a range of individuals of differing professional backgrounds (who might also be more senior to yourself).
• To demonstrate motivation to learn and to be able to undertake self-directed learning.
• Ability to keep the patient and/or their carer at the centre of service provision
• Good range of problem solving skills.
• Good range of information gathering skills.
• Ability to accept and use supervision appropriately and effectively.
• An understanding of the needs and difficulties of people with mental health and associated difficulties.
• An ability to sustain empathy and personal engagement with individuals experiencing mental health problems or challenging behaviour.
• Willingness to embrace integrated model and new ways of working.
• Driven, reliable and methodical and works well under pressure
• Commitment to monthly supervision and to service-wide development working groups as appropriate.
• Commitment to sharing and promoting best practice
• Willingness to contribute to the training of others

Desirable criteria

• Counselling experience or similar experience working with people at challenging times in their lives on a one to one or group basis.

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD Senior Patient Flow Coordinator (PDF, 1.1MB)