Guest Services

2 weeks ago


London, United Kingdom Thistle Full time

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Advert Reference: 3512317

**Guest Services & Concierge - Luggage Porter**:
**Contract Type** - Permanent
- 0 hours per week**Employment Type** - FlexibleWould you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks

**The Role**:
You will be part of a small but perfectly formed team helping our guests to get the most from their visit. Helping with directions, delivering luggage, delivering guest amenities. also dealing with larger groups for luggage delivery and room drops. Every day is different, and no two guests are the same, you will be the person our guests love to talk about, and the reason they want to return.

**What we look for**:
Passionate about delivering the highest levels of service with a desire to learn, work hard and progress. Comfortable in a front line role facing the public. Empathetic and able to build relationships, an open personality who is relaxed and natural in their interactions, accurate with good attention to detail. Demonstrable desire to pursue a hospitality career and able to work effectively as part of a team.

**What's in it for you?**:

- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Generous recommend a friend scheme
- Apprenticeship (from Level 2 to Level 5)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more



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