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Head of Stakeholder

4 months ago

Hillsborough, United Kingdom Graham Group Full time

**About The Role**:
**HEAD OF STAKEHOLDER AND COMMUNITY ENGAGEMENT**
**DIVISION**:Civil Engineering
**CONTRACT**: Permanent
**LOCATION**:UK wide - As our projects are Nationwide, we are open to consider applicants from all UK regions. Our office bases include Manchester, Peterborough, Lincoln and St. Albans to name but a few.

**A valid UK driving licence is also a necessity as many of our sites are not served by public transport.**

The role of Head of Stakeholder & Community Engagement will lead the GRAHAM Stakeholder & Community Engagement Team within the Civils Division, acting as a trusted advisor, providing recommendations and challenges to senior management to guide decision-making on matters that affect the strategic direction and reputation of GRAHAM when handling complaints and External Stakeholder issues affecting a project or the business.

You will be expected to contribute to the development of strategic objectives and long-term Stakeholder Management & Community plans and further develop the working relationships with internal departments including MarComms, Health & Safety, Environment, IMS and the Insurance Team.

You will oversee and line directly manage 3 Stakeholder Managers and indirectly support 4 staff carrying out Stakeholder Management within different sections of the company.

The successful applicant will be expected to own and manage the following processes:

- Stakeholder Management & Community Engagement 5 year Plan
- PF32 Stakeholder Management Process
- Customer Relations Information System (CRIS) CRM System
- Review and allocate Stakeholder Bid Submissions
- Client Satisfaction Surveys and evidence gathering
- Producing monthly Directors reports
- Continuously promote and raise the profile of the work carried out by the team

**The ability to support and mentor a diverse team of staff is essential, as is the ability to diplomatically and effectively resolve customer issues/complaints.**

**Duties to expect**:

- Lead, motivate and develop a diverse functional team of managers, setting objectives, managing performance and ensuring that staff have the necessary skills to deliver organisational objectives.
- Contribute to the leadership of the Stakeholder and Community Engagement team, taking responsibility for specific functional matters as agreed, to deliver consistent and effective leadership.
- Lead in developing and implementing strategy/operational plans for the function (but not limited to) the 7 core processes as listed in the Job Summary.
- Provide expertise and guidance to senior internal/external stakeholders to support the achievement of their strategic/operational goals.
- Act as recognised expert providing representation externally at events or with stakeholders/partners to build and maintain GRAHAM’s reputation.
- Lead the development and implementation of policies, processes, and systems in order to ensure they are in line with strategic business objectives.
- This job description is intended to give the post holder an appreciation of the role envisaged for the Head of Stakeholder Community Engagement and the range of duties to be undertaken._

**_Our Commitment_**
**_We are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey and not on the value of artificial barriers, prejudices, or preferences._**

**_ A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request._**

**_ GRAHAM reserves the right to carry out checks to ensure the validity of an applicant’s experience and/or qualifications and we expect all applicants to comply with any such requests for information. Failure to do so or evidence of any falsification of information will lead to either removal from the recruitment process or if already in employment potential termination of contract through the company disciplinary procedure._