IT Product Owner

**About The Role**:
**IT PRODUCT OWNER - Permanent Opportunity**

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**DIVISION: CENTRAL**

**LOCATION: HILLSBOROUGH, NI**

**Benefits: Subsidised Private Medical Cover, Life Assurance Scheme, Contributory Pension, 35 Days annual leave (Including Public Holidays)**

As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic Product owner to join our team. The IT Product owner provides business management services to the department and business by;
- Identifying opportunities to improve business solutions
- Acting as engagement contact between IT and business stakeholders
- Working closely with the specific functions/departments, to ensure our system capabilities are fully exploited and provide added value to function/department and overall business
- Acting as contact point between system provider, business functions/departments and all other IT colleagues and being responsible for ongoing exploitation
- Adhering to ISO27001 standards and PMO agreed Process from Project Management, specifications, testing and UAT, training and process mapping
- Supporting the design, implementation and deployment of new Business Systems
- Maintaining user experience at the forefront of solution design
- Ensuring training and documentation requirements are fulfilled

Job Brief:
***Engagement**
- Build strong rapport with key business stakeholders
- Excellent communication skills
- Passionate about using technology to solve business problems
- Through engagement with the business feed into the overall Digital Strategy, and provide ideas and a roadmap for where technology should be used
- Engaging business stakeholders with non technical language
- Motivated self starter who is keen to deliver to an excellent quality

**Problem Solving**
- Assume ownership for all business function requests within remit
- Manage and own case/issues log with 3rd party vendors
- Escalate Service Level Agreement issues/non-deliverables to IT Business Engagement Manager
- Ability to understand complex business problems and address through the use of technology
- Offering advice on processes that will reduce user frustrations
- Process mapping of current and to be - with clear benefit measurements
- Holistic understanding of business processes

**Delivery**
- Contribute to solutions training, strategic and tactical plans
- Develop, deploy and maintain training materials for key systems within remit
- Identify, prepare and deliver training needs within remit
- Facilitate preparation of business process and end-user documentation, advise of updates in areas of responsibility
- Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan
- Driven by deliverables, take complex problems and break them into bite sized chunks, ensuring the business is engaged in the short term, validate the solution and provide quick wins
- Understand scope of agreed work and when to accommodate or escalate scope creep
- Clear experience of working to deadlines
- Adhere to ISO27001 standards and policies
- Ability to manage a project from conception, through to handover and delivery covering:

- Business case and specification
- Make recommendations on a case by case basis between bespoke development and off the shelf
- Vendor Management
- Wireframe generation
- Product User workshopping
- Product Management/Roadmap
- System Documentation and Training
- System Testing
- Appreciation of UI/UX and how it affects solutions

**Business Focus**
- Ability to understand business case for projects, and be able to prioritise based on what will provide the best value
- Reviewing current systems/processes to drive improvements and evolve our solutions.

**User Support**- Supporting Business Systems as required- This job description is intended to give the post holder an appreciation of the role envisaged for the Business Process Analyst and the range of duties to be undertaken._
- It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals._

**Additional Information**

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- _Job is located at Head Office with Hybrid working available _
- _Some travel to other sites may be necessary._
- _The above accountabilities are not exhaustive, and you may be required at the Company’s discretion to undertake other duties from time to time._

**_Our commitment_**_
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- GRAHAM aims to be an employer of choice for people from different backgrounds and to promote respect for the individual and equality of opportunity. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey. The diversity of our people, their skills and abilities is the strength that helps us achieve our best._
- #GrahamNIjobs_