Ref:

4 weeks ago


Kent, United Kingdom Pearson Whiffin Recruitment Full time

**Customer Service Advisor**

**Varied hours between 7am - 8.30pm. 3 week rolling shift pattern, working every other weekend.**

**Folkestone - full time**

Are you passionate about **customer service?**

Are you a natural problem solver?

Do you enjoy talking on the phone?

This could be the job for you

My client are looking for customer service superstars to join their **existing and established team** of people who are up for any challenge

The right person for this **Customer Service Advisor** role will be a self-starter, able to bring even more positive energy to the team.

This would suit an organised individual with a **positive attitude towards delivering excellent customer service**

Duties are varied, but generally include:

- Accurately recording information on the system for a seamless customer experience
- Delivering an exceptional service to all stakeholders, always going the extra mile.
- Working to targets to ensure the most efficient service
- **Liaising with manufacturers and suppliers** regarding orders and queries and in order to resolve any issues for the customer.
- **Take pride in the work you do** through personal development and identifying areas that need additional training.
- You will need to be flexible to take on other duties as required by the business._
- **Previous experience in a customer service role; **a call centre background would be ideal
- A genuine passion for customer service
- Previous experience using computers
- Ability to work under pressure yet keep **accuracy levels to the maximum.**:

- An **enthusiastic approach to working** and be self-motivated to work in a team and individually.
- A proactive approach to work, with the ability to prioritise workload in order to meet deadlines.
- Ideally an interest in DIY

This is a busy and fast paced **Customer Service Advisor** role with the opportunity to progress and build your career They provide lovely, open plan offices with an all-round positive and friendly atmosphere. This is a company who genuinely believe in long term progression and development opportunities.
- This role is being handled by Charlotte Franklin, for Business Support for Pearson Whiffin Recruitment._

Not quite the right role but still looking?
- By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far_

**Customer Services**:
**East Kent**:


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