Tea Room Assistant

5 months ago


Stafford, United Kingdom Cup a Cha Stafford Full time

Due to demand, we are hiring. We are looking to grow our team and are searching for enthusiastic front of house team members and Saturday staff to join our team.

**Exceptional Customer Service**
Ability to work under pressure
**Ability to work as part of a team**
Ability to prioritise workload
**Flexibility with availability and able to commit to last minute bookings**
Available to work every Saturday. Sundays when required.
**Strong ability to multi task under extreme pressure**

This role is perfect for those who have experience in a physically demanding role, preparing and cooking food to order in high volumes, customer facing, proven record of working in a strict food hygiene and high cleanliness environment.

We are a multi award winning, Royal themed tearoom in Stafford specialising in afternoon tea and events. We pride ourselves on offering customers an extremely high level of service in the tearoom. We have a loyal customer base and are attracting new customers all the time. We are often praised for our attentive and friendly manner, the welcoming and relaxed atmosphere within the tea room and on the quality and well-presented food. We make each customer feel valued and whether they are visiting the tea room for the first or the twentieth time we offer the same high level of customer service. We are looking for an additional member of staff who will work alongside all current members of staff and complement our team.

JOB DESCRIPTION:
The Tea Room Assistant will work closely with all tea room staff, taking orders from the public, serving food and drink, looking after larger parties and helping to keep the Tea Room running smoothly. Tea Room staff are also expected to learn about the products we stock so that they are able to answer customer queries, offering advice where appropriate and being able to confidently talk about allergies. Tea room staff are expected to carry out all duties with care and attention. This includes handling crockery and china with care, recognising that we use delicate, vintage china which needs treating with care.

RESPONSIBILITIES:
**Dealing with the public in a polite and helpful manner.**
Taking money for food and drink and processing transactions through the till.
**Communicating clearly orders to staff in the kitchen area.**
Serving and preparing meals, afternoon tea, cakes, and hot and cold drinks.
**Taking orders/contact information for bookings**
Cleaning tables and the tearoom ensuring we maintain our clean and Covid safe environment
**Ensuring a thorough clean down of all equipment and tearoom after close and preparation is completed for the next days shift.**

Kitchen:
**Assisting with food preparation during busy periods.**
Assisting with food preparation when required - this will include (but is not limited to) making sandwiches, preparing afternoon teas and plating cakes as well as our full menu.
**Occasionally assisting with the preparation of food for special events/ booked functions.**

General:
**Understanding all safety procedures relating to food hygiene and fire and security (full training will be provided before and during employment).**

**Qualifications**:
Previous experience in a similar, fast paced environment would be advantageous
Level 2 Certificate in Food Safety
Excellent verbal communication skills.
Excellent customer service skills.
Responsible, honest and reliable
Ability to follow instructions and procedures.
Be an effective team player
Excellent attention to detail
Confident and friendly manner
Flexibility on hours and able to work in-house events and private hire of the tearoom which may result in extra hours and long days.

Hours are Tuesday, Thursday, Friday & Saturday 8:00am - finish (between 4pm & 6pm) Will need to be flexible as these days are set. Will need to be available to work Sundays at short notice.

If this sounds like the job for you, we’d love to hear from you.

If you wish to discuss this role in more detail, please call Amy on 01785 211636. Immediate interviews available.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food

Physical setting:

- Café
- Coffee shop
- Fast casual restaurant
- Fine dining restaurant

Shift:

- 8 hour shift

Ability to commute/relocate:

- Stafford, ST16 3AD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- catering: 1 year (preferred)
- Hospitality: 1 year (required)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person


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