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Navigator and Admin Lead

4 months ago

Ely, United Kingdom Cambridge University Hospitals Full time

**Main area**
- Division B - Booking Admin**Grade**
- Band 5**Contract**
- 12 months (Fixed Term/Secondment for 12 months)**Hours**
- Full time - 37.5 hours per week (flexible working hours in order to support a Service that will eventually run 7 days a week and extended hours 8am-8pm)**Job ref**
- 180-B-245126-RE**Employer**
- Cambridge University Hospitals NHS Foundation Trust**Employer type**
- NHS**Site**
- Ely Community Diagnostics Centre-Division B**Town**
- Ely**Salary**
- £28,407 - £34,581 p.a. pro rata**Salary period**
- Yearly**Closing**
- 24/04/2024 23:59**Interview date**
- 02/05/2024Job overview

Are you passionate about excellent customer service experience for patients and would you like to make a difference for local communities? The Community Diagnostic Centres at Ely and Wisbech are open to address the growing demand for diagnostics and to make healthcare more accessible to local people.

The aim of the **Navigator** role is to lead and deliver the diagnostic elements of optimal patient pathways, helping to ensure the individual needs of the patient are supported and that care is built around those needs as well as a better, more personalised diagnostic experience for patients. You will ensure diagnostic standards are adhered to, and every effort is taken to achieve minimum waiting times for appointments improving quality and communication.

As **Admin Lead**, you will be responsible for the management of the administrative team and act as role model communicating in an effective and empathetic way with patients, colleagues and the public in general. You will act as a champion for patient safety, operational effectiveness and quality as well as an ambassador for the Trust’s values ensuring exceptional healthcare for patients.

You will be required to travel between the 2 sites with Ely being the main location.

If this sounds exciting and like the opportunity you have been waiting, we want to hear from you Get in touch to discuss further.

Main duties of the job

Lead on the co-ordination of all patient pathways through the Ely and Wisbech CDCs and manage the CDC Admin team.

Optimisation of capacity and flexibility to achieve 6 week Diagnostic Pathway, 28 day cancer pathway, Faster Diagnosis Standards, Elective Planned and Urgent Pathways.

Maintain a broad understanding of the diagnostics and associated administration pathways delivered at the CDCs and acute sites, and be the single point of contact for service managers and administrators.

Act as a patient advocate and facilitator in order to resolve issues and barriers to accessing services. Attend regular meetings with CDC Service Managers and service users to inform service improvement and group learning.

Working for our organisation

**Our Trust**

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 24th April 2024.

Interviews are due to be held on the 2nd May 2024.

**Benefits to you**

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

Person specification

**Qualifications**:
Essential criteria

Educated to degree level or NVQ level 4 or equivalent.

Customer Service/ Business Admin /ITQ or equivalent professional experience.
- Team leader/management qualification.Experience

Essential criteria

Previous experience of working in NHS or medical setting in an admin/customer service role.

Evidence of previous experience working in diagnostic services.

Evidence of staff management experience in a complex office environment, including recruitment and selection, induction, appraisals, and sickness management.

Demonstrable experience of transformation and change management, including m