Contact Centre Advisor

7 months ago


Prestatyn, United Kingdom HCA Healthcare UK Full time

**This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care.**

HCA Service Centre, in Prestatyn North Wales is proud to be one of the largest employers in the area. Our offices are conveniently located a 15-minute drive off the A55 or 15-minute walk from Prestatyn train station. Free parking is also available on site.

**Job Title**: Contact Centre Advisor - Health Screening Team

**Location**: Prestatyn - North Wales

Employer: HCA Healthcare UK

Team: Corporate Service Centre

**Salary**: Up to £23,899 Per Annum

**Employment package extras**: We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

**Shifts/Pattern or work**: Full time (40 Hours) Monday-Friday.

**The Impact you will have**:
If you have a natural skill in helping others, love to go that extra mile and are passionate about customer excellence, this is your chance to build a career with the UKs largest private healthcare organisation.

**About the Role**:
**_ Don’t just take our word for it this what one of your potential new colleagues says _**
- “I have never worked for a company that does so much for their employees, I am so proud to work for HCA Healthcare and be a part of the Contact Centre. The services and experience we offer our patients are second to none, and we offer the latest advancements in medical technology. It's a wonderful feeling to know you've made a difference in improving a patient's quality of life.”_

**Ideally you will have**:

- Proven experience within a customer service or contact centre environment.
- Ability to build excellent rapport with customers, patients, and consultants building strong relationships quickly and have the listening and communication skills to inspire confidence
- Demonstrate empathy, patience and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service
- Knowledge of healthcare or clinical experience is desirable but not essential
- Computer literate.

**#LI-RB2



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