Contact Centre Advisor

2 days ago


Prestatyn, United Kingdom HCA Healthcare UK Full time

**Job Title**:Service Centre Advisor

**Location**:Roodlane Medical Service Centre - Prestatyn, North Wales

**Employer**:HCA Healthcare UK.

**Team**:Primary Care - Health Screening

**Salary Range: £21,902,40 Pro Rata - Plus KPI Bonus**

**Shifts/Pattern or work**:Part Time

**The Impact you will have**:
We have an exception role for you, in the position of **Contact Centre Advisor** to join the HCA Primary Care health screening family in Prestatyn, North Wales. We are the largest employer in Prestatyn, with a friendly and supportive team of colleagues from the local area. With our offices being within walking distance from the station. We are able to offer a full range of hours starting at 16 per week.

**You will have the opportunity to**:

- Book appointments, ensuring client contract service levels are met.
- To assist where necessary in rescheduling of appointments (e.g. GP absences, cancellations)
- To handle booking requests professionally and accurately, providing a rapid response when answering calls
- Deal with customers in a sensitive empathetic, compassionate way, ensuring they get the 5 star service they deserve when at their most vulnerable.

In this role you will learn from our leading experts and will contribute the vital care of our patients, as a valued member of the HCA Group.

**Ideally we are looking for someone who has;**
- Qualified to A Level standard (preferred)
- Good English language skills (grammar and spoken)
- Computer literacy
- Experience in customer service

**Additional Information**

HCA UK is at a hugely exciting time for our organisation. We are pioneers in providing healthcare solutions to our patients as part of an established US healthcare organisation built on over 50 years of experience and we continue to deliver on ambitious growth plans. You will be joining an organisation with award-winning recognition for delivering patient care rated as outstanding. Our plans ensure we continue to do so by offering career packages, that elevate potential and ensure that all our colleagues are trained to the highest standards and are part of an exceptional service culture.

**Employment package extras**: We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

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