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Customer Service Agent

5 months ago

Keighley, United Kingdom Kone Full time

This role is part-time weekdays 10am-2pm

We are looking for a Customer Service Agent to be part of a team, as the main contact point for our customers relating to their service needs, or questions relating to a job in progress.

The main responsibilities for this role are:

- To welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide an adequate answer.
- Support the supervisors in following up open callouts, back reporting open jobs or specific reports on open jobs that are available on Supervisor reports.
- To make the contact as easy as possible for the customer and provide adequate information and support.
- Record and book any jobs and despatch engineers in a timely manner.
- To identify safety situations and manage these by giving the adequate safety instructions as described in our global safety procedures. You will show empathy, be aware about customer feelings in such situation and provides adequate safety advice to calm the passenger if needed.
- You will need to follow the KONE processes by showing responsiveness, responsibility, and quick spirit.

Skills and experience required:

- Must have Call Contact Centre experience
- Good telephone manner
- Previous work experience in customer service
- Good problem-solving skills
- Good Word, Excel and Outlook
- Conscientious and a team player
- Good written and spoken English
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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