Response Co-ordinator
3 weeks ago
Isle of White Council
Akton recruitment has an exciting opportunity for a Response co-ordinator to join the team at the isle of white Council.
Job Role - Response Co-ordinator
Job Purpose
- To provide support for the Reablement Leaders and Assistant Managers in ensuring the provision of an effective and responsive Community Reablement service.
- To provide personal care as and when required to meet the needs of the Service User. Job Requirements & Major Tasks
- Promote equality as an integral part of a role and treat everyone with fairness and dignity.
- To develop and maintain a generic skill set that allows the Isle of Wight Council to employ your skills, abilities and experience across the Council and its formal partnerships as needed
- Under the guidance of the Assistant Managers and/or Reablement Leaders to allocate support staff to meet clients’ requirements, wherever possible ensuring compatibility and consistency of visiting staff.
- Cover visits accordingly in the event of sickness or annual leave by either allocating visits to support workers or to carry out the visits personally.
- Work closely with the support workers ensuring that all Service Users visits are covered on a daily basis.
- Taking referrals directly from the Hospital or Adult First Response team.
- Dealing with and allocating of Crisis Support referrals to support workers or carrying out the visits personally in the event of an emergency
- Dealing with Service User queries over the telephone ensuring that any issues, concerns raised are dealt with accordingly, recorded in the relevant Issue Log and/or passed onto the duty Reablement Leader as and when required.
Range of administrative skills and abilities - co-ordinating care Ability to work from home (flexible working) Hours are 7am - 2.30pm or 2.30pm - 10pm (roster basis) One weekend in four. 35 hours, part time people can be submitted Looking for 2 to 3 agency staff.
Important information
3-month contract
12.00 PH (Umbrella Rate)
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