Community Housing Officer

3 weeks ago

Walsall, United Kingdom whg Full time

**Contract: Full Time, 37 hours per week**

**Closing Date: 20 February 2024**

**Interview Date: 4 March 2024**

Are you looking for the next challenge within whg?

We have an exciting opportunity for a Community Housing Officer to join the Community Housing Team on a full time, permanent basis. In this role you will use innovative housing management techniques to create sustainable tenancies and communities

**Main job responsibilities**:

- Building and sustaining relationships with customers by being their main point of contact for all housing management requirements, liaising with specialist teams where necessary to ensure the desired outcomes are achieved.
- Using your networks and contacts to the benefit of our customers and communities.
- Using a strengths-based approach, working with customers to find solutions.
- Delivering proactive and excellent housing management services that reduce the risk of harm to customers, harm to place, damage to our assets and ultimately tenancy failure.
- Working with customers to continuously improve, shape and develop services, through an effective relationship.
- Improving the organisation’s local knowledge and influence through existing and new networks developing links with other agencies.
- Actively engaging key strategic partners and attend/lead partnership meetings representing whg locally. Where required, establish key partnership meetings such as case conferences where specific issues require a more intensive approach.

**We're looking for someone who has**:

- Recent and relevant experience in the social housing sector;
- Experience of dealing with customers face to face often in their homes;
- A knowledge of and the ability to undertake ‘Clever Conversations’ with customers;
- Knowledge of current legislation affecting the Housing sector and in particular vulnerable customers;
- Awareness of regulatory requirements relating to all tenancy types;
- Previous experience of case management and managing a diverse, varied and complex caseload at various stages of the customer journey;
- Experience of safeguarding duties and working with customers who may have a range of vulnerabilities;
**What’s in it for you?**

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

**About us**

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that **attracts**, **develops** and retains **talent’. **The Strategy focuses on three key themes that help us support our colleagues to **make a difference** to our customers, the communities we serve and to themselves.

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.

We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.

INDLOW

We are one of the Midlands’ leading and most successful providers of good quality
homes.

Our values help us to maintain a culture that helps us achieve our commitment of
supporting customers to lead happy and fulfilled lives. We want all of our people to
uphold our ambition; demonstrating the belief, enthusiasm and energy to deliver on
it. We want our colleagues to feel empowered to take the lead and to think creatively
and be passionate about their work.

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. Through the People Strategy we take every opportunity to embed our values to ensure that our coll

  • Housing Support Officer

    2 days ago

    Walsall, United Kingdom First Step Housing Association Full time

    FSHA is a small, bespoke, Not-For-Profit Housing Association based in Walsall. Currently it manages 10 properties and 20 tenants. All tenants have a diagnosis of Learning Disability, and all properties are sourced from the Open Market. The Housing Officer role within FSHA encompasses the usual requirements of a HO (managing properties, supporting tenants to...

  • 2x Community Housing Officer

    4 weeks ago

    Walsall, United Kingdom whg Full time

    **Contract: Full Time, Permanent, 37 hours per week** **Closing Date: 10 April 2023** **Interview Date: 20 April 2023** We have an exciting opportunity for an **Community Housing Officer** to join our Community Housing team. In this role, lead, manage and support a team of colleagues within our Community Housing service. **Main job...

  • Resilient Communities Project Officer

    4 weeks ago

    Walsall, United Kingdom Bloxwich Community Partnership Full time

    **Job title**: Resilient Communities Project Officer - North Walsall **Scale**:Full time salary between £23.194 to £25,878 pro rata to hours worked depending on skills and experience **Hours**: 25 hours per week **Responsible to**: Centre Manager, CEO and Charity Trustees **Responsible for**: Building a Resilient Voluntary Sector Community in the North...

  • Senior Executive Assistant

    1 month ago

    Walsall, United Kingdom Watmos Community Homes Full time

    **This role involves**: - Supporting the Head of Governance and Executive Director of Resources in ensuring sound governance and overseeing the risk framework of the organisation. - Supporting the Head of Governance in fulfilling Company Secretary requirements. - Providing an effective administrative support service for the Executive team and Head of...

  • Repairs Administrative Assistant

    4 weeks ago

    Walsall, United Kingdom Watmos Community Homes Full time

    You will contribute to the overall smooth running of the Asset Management team by providing comprehensive, proactive and efficient administrative support whilst delivering a professional, customer-focused and high quality repairs management service. You will have experience in asset management administration including compliance and repairs and have...

  • Community Woodland and Rewilding Officer

    4 weeks ago

    Walsall, United Kingdom Walsall Council Full time

    Community Woodland and Rewilding Officer - Ref: EE00923 - (2300006Q) Description **Community Woodland and Rewilding Officer - Ref: EE00923** **Salary G7: £29,439 - £33,820 per annum** **Contract: Fixed Term to April 2025** Are you passionate about preserving and enhancing green spaces and urban forests? Do you have excellent communication and networking...

  • Head of House

    8 hours ago

    Walsall, Walsall, United Kingdom Bloxwich Academy Full time

    Head of House (Maternity Cover) Bloxwich Academy – Leamore Lane, Bloxwich WS2 7NR Salary: MPS (UPS where relevant) + TLR 1D (£9, Start Date: September 2024 Bloxwich Academy are seeking to appoint a Head of House for a Maternity Cover role. In this demanding yet highly rewarding middle leadership role, you will be instrumental in fostering an environment...

  • Pr and Communications Manager

    1 month ago

    Walsall, United Kingdom Gleeson Recruitment Group Full time

    PR & Communications Manager £40,000-£45,000 + 7% bonus Walsall | Hybrid (1 day office based per week) Gleeson Recruitment Group are delighted to be supporting a leading home maintenance business to recruit a PR & Communications Manager onto the team. This is an exciting opportunity to deliver outstanding communications for this FTSE 250 business with a...

  • Police Community Support Officer

    1 month ago

    Walsall, United Kingdom West Midlands Police Full time

    **Grade: PCSO Level 2** **Salary: £26,232 - £27,690 per annum** **Closing date: 26th April 2023** **Are you looking for a new career where you can make a real difference to the communities of the West Midlands?** West Midlands Police are currently recruiting Police Community Support Officers (PCSO’s) and this could be the role for you! **About the...

  • Police Community Support Officer

    1 month ago

    Walsall, United Kingdom West Midlands Police Full time

    **Grade: PCSO Level 2** **Salary: £26,232 - £27,690 per annum** **Closing date: 16th July 2023** **Are you looking for a new career where you can make a real difference to the communities of the West Midlands?** West Midlands Police are currently recruiting Police Community Support Officers (PCSOs) and this could be the role for you! **About the...

  • Project Officer

    1 month ago

    Walsall, United Kingdom Walsall Council Full time

    Project Officer - Community Grants - Ref: RT02323 - (2300006X) Description **This post is funded by the UK Government through the UK Shared Prosperity Fund**. **Projects Officer - Community Grants Team** - **Ref: RT02323**: - **£32,909 - £37,261**: - **Fixed until 31**st** March 2025 (possible extension dependent upon funding)** **About us** Our...

  • Head of Governance

    1 month ago

    Walsall, United Kingdom Watmos Community Homes Full time

    As Head of Governance you will lead the governance function to ensure Watmos complies with all relevant statutory and regulatory requirements and provides a robust framework to deliver annual assurance. Your strong technical governance expertise and close attention to detail will be matched with a real passion for strengthening organisational and Board...

  • Multi-skill Trades Carpenter

    3 days ago

    Walsall, United Kingdom Platform Housing Group Full time

    The Vacancy Have you got the right tools for the job? Are you a Multi Skill Trades Carpenter based in the Sutton Coldfield, Solihull or Walsall area?  Platform Property Care needs experienced Multi Skill Trades Operative/ Carpenters to join our Voids team and help us maintain and improve...

  • Community Protection Enforcement Officers Ref:

    1 day ago

    Walsall, United Kingdom Walsall Council Full time

    **Community Protection Enforcement Officer (4 Posts) - Ref: EE08123** **Salary: G7, £29,439 - £33,820 per annum** Walsall Council and its partners are using innovation, enforcement and partnership working to ensure its communities are safe and healthy now and for the future. We are looking for self-motivated, conscientious, team players who are...

  • 2 X Wellbeing Officer

    1 month ago

    Walsall, United Kingdom whg Full time

    **Contract: Full Time, Permanent, 37 hours per week** **Closing Date: 14 December 2023** **Interview Date: 10 January 2024** Due to the expansion of our Wellbeing services and schemes across Walsall and into Wolverhampton, we have an exciting opportunity for a Wellbeing Officer to join our Stronger Communities team. In this role you will be working with...

  • Front of House Staff/server

    2 days ago

    Walsall, United Kingdom Mi Amor Aldridge Ltd Full time

    * Must be available for immediate start. - Must be punctual. - Good communication skills in English. - Giving customers the best possible experience while at Mi Amor. - Experience in the food industry is a plus but not necessary as training will be provided. - Must be able to communicate with customers and other members of staff on a regular basis. - Fast...

  • Business Analyst

    3 weeks ago

    Walsall, United Kingdom Digital Waffle Full time

    Job Title: Business Analyst (NEC/Northgate Housing Management System)Location: Walsall, United Kingdom (Hybrid)Salary: £65,000 per annumAre you a skilled professional with expertise in NEC (Northgate) housing management systems? Do you have a passion for optimising processes and driving efficiency within the housing sector? If so, we have an exciting...

  • Business System Analyst

    2 weeks ago

    Walsall, United Kingdom Digital Waffle Full time

    Job Title: Business System Analyst (NEC/Northgate Housing Management System)Location: Walsall, United Kingdom (Hybrid)Salary: £70,000 per annumAre you a skilled professional with expertise in NEC (Northgate) housing management systems? Do you have a passion for optimising processes and driving efficiency within the housing sector? If so, we have an...

  • Personal Assistant to Head of House

    1 month ago

    Walsall, United Kingdom Matrix Academy Trust Full time

    Head of House PA **Bloxwich Academy - Leamore Lane, Bloxwich WS2 7NR** 37 Hours | Monday to Friday | Term Time +1 week **Pro Rata Salary for Term Time + 1 Week: £18,343.36** **Full Time Equivalent: £20,793** **Start Date: ASAP** **The role**: **About you**: You will play an important part in the school community, providing support to both staff and...

  • Building Safety Manager

    6 days ago

    Walsall, United Kingdom Watmos Community Homes Full time

    An exciting opportunity has arisen for a Building Safety Manager to join our Asset Management Team. In this role, you will collaborate closely with the Executive Director of Asset Management & Regeneration and the Head of Compliance to further develop Watmos' building safety framework and ensure compliance with all regulatory and legislative requirements...