Service Co-ordinator

5 months ago


Bristol, United Kingdom Bromford Full time

We are recruiting an experienced Service Coordinator to join our busy Service Delivery Team in Bristol, delivering vital in-house gas services to our customers. You will work closely with customers, engineers, and other stakeholders to ensure that services are delivered effectively and efficiently. You will be responsible for coordinating and managing the booking of gas servicing and repairs for our customers with utmost care and empathy. You will ensure that all service delivery is compliant with relevant legislation and regulations.

**As a Service Coordinator, you will**:

- Plan daily schedules for heating engineers and coordinate end-to-end delivery of service and repairs
- Allocate emergency, urgent and routine works to engineers
- Monitor service requests, job progress and productivity using digital platforms
- Liaise between customers, suppliers and internal leaders on service issues
- Ensure operational processes adhere to quality and safety standards Help compile performance reports showcasing KPIs and customer satisfaction



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