Service Administrator
7 months ago
**Service Administrator - Warrington**:
**Job information**:
**Reference number**:
JR-0025499
**Job function**:
Service
**Position type**:
Full time
**Site**:
Warrington, Cheshire
Leacroft Road, Warrington, Cheshire, Cheshire, WA3 6JF
**Your responsibilities and tasks**:
- Completing handover and credit check forms and gathering information for new Customer set ups
- Raising Service Calls
- Raising Purchase Orders and Credits
- Sending FSE work orders, processing their hours and work reports
- Checking margins and invoicing calls
- Raising overhead POs
- Completing Quarterly call out rotas for engineers 24hr duty
- Approving Engineers hours daily for the previous day
- Keeping records of Engineers holidays, lieu days, absence, and sickness
- Closing Maintenance Calls at the end of each month
- Compiling reports such as contract margins, Engineers’ weekly hours, service call transaction reports
- Liaising with site contacts to book work in and discuss overdue invoices
- Compiling and sending out the weekly diary to the Engineers
- Keeping a maintenance log and making sure visits are completed on time
- Customer KPIs
- Gathering information and putting together simple quotes for Customers
- Liaising with Engineer regarding their PPE and workwear requirements and putting requests to service support for orders
**Your profile and qualifications**:
- Strong organizational skills and attention to detail in managing engineering service requests, documentation, purchase orders, and credits.
- Excellent communication and interpersonal skills to effectively collaborate with clients, suppliers, and external stakeholders.
- Proficiency in using purchase order systems and software to create, track, and manage purchase orders and credits.
- Knowledge of engineering service administration principles, processes, and best practices, specifically related to purchase orders and credits.
- Ability to prioritize tasks and manage multiple engineering projects, purchase orders, and credits simultaneously.
- Analytical and problem-solving skills to address issues related to purchase orders, credits, and service administration.
- Experience in most points under 'Roles and Responsibilities' is appreciated but not a must.
Information about the job:
- Position - Service Administrator
- Location - Warrington, Office Based
- Salary - Circa. £22-£25k pa (depending on experience)
- Hours - 08:00- 16:30 (with ½ Break) - 40hr week as requested
- Grade - Middle Level Administrator
- Start - ASAP
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