Service Administrator

3 weeks ago


Warrington, United Kingdom Calibre Control International Ltd Full time

To provide administrative support to the Service Department in line with Company policies, procedures, and standards. Ensure service levels meet customer requirements and company expectations. Duties and responsibilities
- Administer company documentation for the Service Department.
- Manage the scheduling of customer visits and prepare weekly working schedules for Service Engineers.
- Allocate repair calls appropriately, dependent on geographical location.
- Generate and process engineers’ worksheets and produce corresponding invoices.
- Process orders, service credits and return of equipment/spares for refurbishment.
- Dispatch, follow up and process service contract renewals and new service contracts.
- Prepare, dispatch and record service certificates.
- Assist the Management Team in the preparation of Service reports.
- Regularly review services provided relative to the specification of service providers.
- Liaise with customers and other relevant parties to resolve queries.
- Provide after sales contact with customers to identify customer satisfaction.
- Identify and make recommendations to improve customer service.
- Promote the benefits of service contracts to customers in order to increase profit.
- Maintain customer satisfaction records.
- Maintain Service Management System and Customer databases.
- Maintain all customer support and service documentation.
- Provide general office support as and when required to ensure the smooth running of the Company.
- Adherence to all Company policies and procedures.
- Any other relevant duties as required.

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Admin (preferred)

Work Location: In person



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