Technical Desk Manager

4 weeks ago


Derby, United Kingdom Xuper Limited Full time

**Technical Desk Manager with excellent experience of management of teams**

**Derby, Derbyshire (full-time office based)**

Here at Xuper we are recruiting for a skilled Technical Desk Manager to join our team based in Derby. This role will be reporting to our Chief Operations Officer and you will be overseeing a team that will continue to grow in 2023. You must have managementexperience in additional to your technical expertise. You must have technical experience in one of the following desirable areas: Microsoft SharePoint, M365v and other similar cloud technologies whilst other technical knowledge and credentials will be takeninto account.

**Role Responsibilities**:

- Responsible for manging operations of the Service Desks and help the teams develop
- Ensure the right conditions and motivation for good teamwork across the teams in several locations
- Establish professional relationships with clients
- Identify and explore opportunities for service and business improvements
- Report on team's analysis and identify any issues ensuring that the company provides excellent services to clients
- Ensure all services are delivered in line with contractual requirements
- Work with Senior Stakeholders on projects and service development
- Ownership of critical service issues
- Ensure effective training of team members, including adoption of new solutions and/or technology
- Assist HR when necessary and ensure all procedures are followed
- Be aware and manage the costs of running the Service Desks.

**Key Attributes**:

- Work closely with Senior Management to help develop the service desks
- Work closely with Chief Operations Officer to help plan technical elements that effect Business Operations
- You will need to possess a proactive approach
- You must have experience managing service desk team
- Experienced in an MSP or ITIL based service desk environment
- You will need to be flexible of your working pattern as this an international focused business

If this role is ticking your boxes and you feel you match the criteria we look forward to hearing from you.



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