Customer Service Representative

3 weeks ago


Portadown, United Kingdom VANRATH Full time

VANRATH are delighted to be assisting a Global Energy organisation with the recruitment of **a Customer Service Advisor.**

This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.
- (Monday to Thursday 8.15am-5.00pm, Friday 8.30am-4.00pm) - _**Hybrid**_

**Salary**

£23,000 + Fantastic Benefits Package & Future Opportunities + individual + Company bonus

**Responsibilities**
- To resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently.
- To develop and maintain a full knowledge of client products and services.
- To maintain and update customer database with accurate information.
- Acknowledging the customer’s issues and reassuring them of a solution.
- To contact customers and clients as required ensuring prompt resolution to customer queries.
- Provide a high quality professional service to internal & external customers

**The Ideal Person**
- Five GCSE passes (or equivalent) including English and Maths.
- Minimum 2 years experience in customer service dealing with calls and queries within a formal customer service environment
- Minimum of 2 years sales experience
- Excellent communication skills both verbal and written
- Proven track record at delivering results in a timely and professional manner

**Salary**: £22,363.16-£23,190.83 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: One location

Reference ID: PD8



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