Motus Volkswagen Van Centre Derby Service Advisor
5 months ago
One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.
We are looking for the next generation of apprentices to work within our retail network, taking on the technical and life skills that will be the foundation of a rewarding career.
The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
- Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
- Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling; Promoting the sale of accessories and service plans
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.
This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
- **Qualifications received **_
On successful completion of the one-year programme you will receive the following:
- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework _
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand Specific certifications
- **Desired skills **_
Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- Interest in vehicle engineering
- **Future prospects **_
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
- **Minimum entry requirements **_
'Equivalent' grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)
We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_
Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. If you have any questions, please contact us on 0800 587 3051.
**Job Types**: Full-time, Apprenticeship
Pay: From £256.00 per week
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
-
Van Convertor
5 months ago
Derby, United Kingdom Mackworth Vehicle Conversion Specialists Full time**Are you experienced in ‘fitting out’ vehicles or vehicle conversions?** - **Do you have adaptable skills for commercial vehicle conversions?**: - **Are you looking for an exciting new challenge in a company that recognises a job well done?** **Then this could be the perfect opportunity for you!** **We are looking to expand our team at Mackworth...
-
Retail Sales Consultant
5 months ago
Derby, United Kingdom Parkway Volkswagen Full time**A hugely rewarding role with very realistic OTE of £58,000, though this is uncapped!** Due to the phenomenal demand seen in the last couple of years, we now have an amazing opportunity to join our Top Performing Sales Team here at Parkway Volkswagen in Derby. You will be responsible for selling both new and used vehicles over the phone, online and face...
-
Recycling Advisor
5 months ago
Derby, United Kingdom H W Martin Waste Ltd Full timeH W Martin Waste LtdDerby (DE21)PermanentUp to £10.90 per hour + BenefitsWAS/RA/RW **Recycling Advisor** **H. W. Martin Waste Limited are seeking a Recycling Advisor **to join the team, based at our** **Raynesway site** **Job Title**:Recycling Advisor **Location**:Raynesway, Derby (DE21) **Rate of pay**:Up to £10.90 per hour **Additional...
-
Veterinary Nurse Consultant Position
2 days ago
Derby, Derby, United Kingdom Pride Veterinary Referral Centre - Derby Full timeAbout the RoleWe are seeking a skilled and experienced Veterinary Nurse to join our team at Pride Veterinary Referral Centre in Derby. This is an exciting opportunity for a dedicated individual to advance their career as a Consult Nurse.
-
Director of Group Service Excellence
2 days ago
Derby, Derby, United Kingdom Motus Group Full timeJoin us as an Aftersales Director and be part of a dynamic team driving innovation and excellence in the UK's motor industry.About the CompanyPentagon Motor Group is part of MOTUS UK and MOTUS SA, a South African listed company. We pride ourselves on being forward-thinking, customer-focused, and committed to quality service and teamwork.Your BenefitsA...
-
Retail Consultant
5 months ago
Derby, United Kingdom Parkway Volkswagen Full time**A hugely rewarding role with very realistic OTE of £58,000, though this is uncapped!** Due to the phenomenal demand seen in the last couple of years, we now have an amazing opportunity to join our Top Performing Sales Team here at Parkway Volkswagen in Northampton. You will be responsible for selling both new and used vehicles over the phone, online and...
-
Trainee Customer Advisor
6 months ago
Derby, United Kingdom Parkway Volkswagen Full timeWe are looking to add to our team of bright, energetic, customer-orientated team players in Derby - with individuals who are able to look after the immediate and future needs of our customers. This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer. Key responsibilities will include: - Creating an immediate and...
-
Contact Centre Patient Advisor
5 months ago
Derby, United Kingdom Bionical Solutions LTD Full time**Contact Centre Patient Advisor** **Permanent, Full time** **£25047.58 + £1,500 unsociable hours shift allowance** **Office Based** **Willington, Derby** Bionical Solutions are proud to be the UK's largest home healthcare provider, putting patient safety and quality of care first. We are seeking a **Contact Centre Patient Advisor** who is passionate...
-
Service Advisor
5 months ago
Derby, United Kingdom Inchcape Full time**Service Advisor - Lexus Derby** - (£26,862 to £28,820pa Depending on Experience + OTE circa £38k )_ **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you’ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all...
-
Service Advisor
6 months ago
Derby, United Kingdom Inchcape Full time**Service Advisor - Jaguar Land Rover Derby** **Salary £**28,820.61 **+ OTE Up to circa £38k** **45 Hours Full Time** **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of...
-
Parts Advisor/call Centre Operative
6 months ago
Derby, United Kingdom Performance Resourcing Midlands Full time**Parts Advisor/Call Centre Operative** Derby, Derbyshire £25,080 Basic Salary - £30,080 OTE/Annum We are recruiting a **Parts Advisor/Call Centre Operative** for a **Car Dealership Group** in the **Derby** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS AUTOMOTIVE PARTS AND/OR AUTOMOTIVE LOGISTICS EXPERIENCE.** They are the first point of contact for...
-
Automotive Technician
3 weeks ago
Derby, Derby, United Kingdom Parkway Volkswagen Full timeParkway Volkswagen is seeking a skilled Automotive Technician to join our team in Derby. We offer a competitive salary, uncapped time saved bonus scheme, and opportunities for professional growth.Key Responsibilities:Carry out vehicle servicing activities in a safe and high-quality manner.Participate in ongoing training and development to ensure product and...
-
Stock Controller
6 months ago
Derby, United Kingdom Mackworth Vehicle Conversions Full time**Do you have experience in a manufacturing stores/ stock control environment?**: - **Are you looking for an exciting new challenge in a company that recognises a job well done?** **Then this could be the perfect opportunity for you!** We have an exciting opportunity for a **Stores/ Stock Controller**, based at our body building workshop in Derby. Key...
-
Customer Service Ambassador for Derby Homes
5 days ago
Derby, Derby, United Kingdom Derby City Council Full timeAbout Us\DJoin our dynamic customer service team at Derby Homes as a Customer Service Ambassador. We are seeking an exceptional individual to answer customer enquiries and resolve queries promptly, politely, and accurately.\DIn this role, you will be the face of Derby Homes, providing excellent customer service via phone, face-to-face, and electronic...
-
Market Hall Venue Manager
6 days ago
Derby, Derby, United Kingdom Derby City Council Full timeAbout the RoleAs the Market Hall Venue Manager, you will be the driving force behind this exciting transformation project in the heart of Derby city centre.Key Responsibilities:Lead a team providing exceptional customer experiences for visitors to the venue.Develop a diverse program of cultural and market activities to attract, inspire, and engage...
-
Independent Chair
5 months ago
Derby, United Kingdom Derby City Council Full timeThis is an exciting and interesting senior leadership opportunity to drive forward the long-term strategic direction for all adult safeguarding related issues in Derby City. The Derby Safeguarding Adults Board (DSAB) has a key role in ensuring that agencies collaborate to effectively safeguard adults across its area. The statutory partners (Derby City...
-
Contact Centre Patient Advisor
6 months ago
Derby, United Kingdom Bionical Solutions LTD Full time**Contact Centre Patient Advisor** **Permanent, Full time** **£25047.58 + £1,500 unsociable hours shift allowance** **Office Based** **Willington, Derby** Bionical Solutions are proud to be the UK's largest home healthcare provider, putting patient safety and quality of care first. We are seeking a **Contact Centre Patient Advisor** who is passionate...
-
Contact Centre Patient Advisor
5 months ago
Derby, United Kingdom Bionical Solutions LTD Full time**Contact Centre Patient Advisor** **Permanent, Full time** **£25047.58 + £1,500 unsociable hours shift allowance** **Office Based** **Willington, Derby** Bionical Solutions are proud to be the UK's largest home healthcare provider, putting patient safety and quality of care first. We are seeking a **Contact Centre Patient Advisor** who is passionate...
-
Customer Service Advisor
5 months ago
Derby, United Kingdom Derby City Council Full timeJob description Organisation: Derby Homes 37 hours per week. Part Time hours will be considered. 2 Permanent Positions. Derby Homes PREVIOUS APPLICANTS NEED NOT APPLY The Customer Service team is a great place to learn about Derby Homes and develop through the organisation. In this role, you will answer customer enquiries and requests...
-
Administrator- Derby City Centre
6 months ago
Derby, United Kingdom Blue Arrow Ltd Full time**Administrator - Derby City Centre** **Contract type**: temporary ongoing **Working hours**: Monday to Friday, 09:00-17:00 with early finish on Friday's 16:30 **Hourly rate**: £11.44p/h **Location**: Derby, City Centre We are currently recruiting for experienced Administrators to work for one of our clients within an Education sector in Derby. **As...