Motus Volkswagen Van Centre Derby Service Advisor

4 months ago

Derby, United Kingdom Commercial Vehicles Apprenticeships Full time

One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.

We are looking for the next generation of apprentices to work within our retail network, taking on the technical and life skills that will be the foundation of a rewarding career.

The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

- Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
- Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling; Promoting the sale of accessories and service plans

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
- **Qualifications received **_

On successful completion of the one-year programme you will receive the following:

- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework _
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand Specific certifications
- **Desired skills **_

Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- Interest in vehicle engineering
- **Future prospects **_

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
- **Minimum entry requirements **_

'Equivalent' grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. If you have any questions, please contact us on 0800 587 3051.

**Job Types**: Full-time, Apprenticeship

Pay: From £256.00 per week

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

  • Van Convertor

    5 months ago

    Derby, United Kingdom Mackworth Vehicle Conversion Specialists Full time

    **Are you experienced in ‘fitting out’ vehicles or vehicle conversions?** - **Do you have adaptable skills for commercial vehicle conversions?**: - **Are you looking for an exciting new challenge in a company that recognises a job well done?** **Then this could be the perfect opportunity for you!** **We are looking to expand our team at Mackworth...

  • Van Driver

    4 weeks ago

    Derby, Derby, United Kingdom Pertemps Derby Full time

    Van Driver Job DescriptionWe are seeking an experienced Van Driver to join our team at Pertemps Derby, working at our client based in Castle Donington.Key Responsibilities:Deliver furniture to customers' homesEnsure timely and efficient delivery of goodsOperate a van safely and efficientlyMeet customer service standardsRequirements:Less than 6 points on...

  • Van Driver

    4 weeks ago

    Derby, Derby, United Kingdom Pertemps Derby Full time

    Van Driver Job DescriptionWe are seeking an experienced Van Driver to join our team at Pertemps Derby, working at our client based in Castle Donington.Key Responsibilities:Deliver furniture to customers' homesEnsure timely and efficient delivery of goodsOperate a van safely and efficientlyMeet customer service standardsRequirements:Less than 6 points on...

  • Retail Sales Consultant

    4 months ago

    Derby, United Kingdom Parkway Volkswagen Full time

    **A hugely rewarding role with very realistic OTE of £58,000, though this is uncapped!** Due to the phenomenal demand seen in the last couple of years, we now have an amazing opportunity to join our Top Performing Sales Team here at Parkway Volkswagen in Derby. You will be responsible for selling both new and used vehicles over the phone, online and face...

  • Veterinary Nurse

    4 weeks ago

    Derby, Derby, United Kingdom Pride Veterinary Referral Centre - Derby Full time

    Registered Veterinary Nurse OpportunityPride Veterinary Referral Centre in Derby is seeking a dedicated Registered Veterinary Nurse to join our dynamic nursing team on a 12-month fixed-term contract. As a Veterinary Nurse, you will play a vital role in providing exceptional patient care and contributing to the success of our centre.About the RoleThis is an...

  • Veterinary Nurse

    4 weeks ago

    Derby, Derby, United Kingdom Pride Veterinary Referral Centre - Derby Full time

    Registered Veterinary Nurse OpportunityPride Veterinary Referral Centre in Derby is seeking a dedicated Registered Veterinary Nurse to join our dynamic nursing team on a 12-month fixed-term contract. As a Veterinary Nurse, you will play a vital role in providing exceptional patient care and contributing to the success of our centre.About the RoleThis is an...

  • Recycling Advisor

    5 months ago

    Derby, United Kingdom H W Martin Waste Ltd Full time

    H W Martin Waste LtdDerby (DE21)PermanentUp to £10.90 per hour + BenefitsWAS/RA/RW **Recycling Advisor** **H. W. Martin Waste Limited are seeking a Recycling Advisor **to join the team, based at our** **Raynesway site** **Job Title**:Recycling Advisor **Location**:Raynesway, Derby (DE21) **Rate of pay**:Up to £10.90 per hour **Additional...

  • Mortgage Advisor

    4 weeks ago

    Derby, Derby, United Kingdom The Recruitment Experts Full time

    Mortgage Advisor Opportunity in DerbyWe are seeking an experienced Mortgage Advisor to join our client's thriving team in Derby. As a Self-Employed Mortgage Advisor, you will have full access to a consistent stream of leads from the estate agency, providing a high-earning opportunity in the local industry.Key Responsibilities:Provide expert mortgage advice...

  • Mortgage Advisor

    4 weeks ago

    Derby, Derby, United Kingdom The Recruitment Experts Full time

    Mortgage Advisor Opportunity in DerbyWe are seeking an experienced Mortgage Advisor to join our client's thriving team in Derby. As a Self-Employed Mortgage Advisor, you will have full access to a consistent stream of leads from the estate agency, providing a high-earning opportunity in the local industry.Key Responsibilities:Provide expert mortgage advice...

  • Education Services Advisor

    2 weeks ago

    Derby, Derby, United Kingdom Derby College Full time

    Student Services AdvisorDerby College Group is seeking two Student Services Advisors to join our Student Services team at our iconic Roundhouse Campus, supporting our other campuses as required. We support over 13,000 students studying full-time, part-time, or via distance learning on a wide range of programs, including academic, vocational, apprenticeships,...

  • Retail Consultant

    4 months ago

    Derby, United Kingdom Parkway Volkswagen Full time

    **A hugely rewarding role with very realistic OTE of £58,000, though this is uncapped!** Due to the phenomenal demand seen in the last couple of years, we now have an amazing opportunity to join our Top Performing Sales Team here at Parkway Volkswagen in Northampton. You will be responsible for selling both new and used vehicles over the phone, online and...

  • Trainee Customer Advisor

    5 months ago

    Derby, United Kingdom Parkway Volkswagen Full time

    We are looking to add to our team of bright, energetic, customer-orientated team players in Derby - with individuals who are able to look after the immediate and future needs of our customers. This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer. Key responsibilities will include: - Creating an immediate and...

  • Service Advisor

    5 months ago

    Derby, United Kingdom Inchcape Full time

    **Service Advisor - Lexus Derby** - (£26,862 to £28,820pa Depending on Experience + OTE circa £38k )_ **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you’ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all...

  • Service Advisor

    5 months ago

    Derby, United Kingdom Inchcape Full time

    **Service Advisor - Jaguar Land Rover Derby** **Salary £**28,820.61 **+ OTE Up to circa £38k** **45 Hours Full Time** **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of...

  • Contact Centre Patient Advisor

    5 months ago

    Derby, United Kingdom Bionical Solutions LTD Full time

    **Contact Centre Patient Advisor** **Permanent, Full time** **£25047.58 + £1,500 unsociable hours shift allowance** **Office Based** **Willington, Derby** Bionical Solutions are proud to be the UK's largest home healthcare provider, putting patient safety and quality of care first. We are seeking a **Contact Centre Patient Advisor** who is passionate...

  • Parts Advisor/call Centre Operative

    5 months ago

    Derby, United Kingdom Performance Resourcing Midlands Full time

    **Parts Advisor/Call Centre Operative** Derby, Derbyshire £25,080 Basic Salary - £30,080 OTE/Annum We are recruiting a **Parts Advisor/Call Centre Operative** for a **Car Dealership Group** in the **Derby** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS AUTOMOTIVE PARTS AND/OR AUTOMOTIVE LOGISTICS EXPERIENCE.** They are the first point of contact for...

  • Stock Controller

    5 months ago

    Derby, United Kingdom Mackworth Vehicle Conversions Full time

    **Do you have experience in a manufacturing stores/ stock control environment?**: - **Are you looking for an exciting new challenge in a company that recognises a job well done?** **Then this could be the perfect opportunity for you!** We have an exciting opportunity for a **Stores/ Stock Controller**, based at our body building workshop in Derby. Key...

  • Senior Physiotherapist

    4 weeks ago

    Derby, Derby, United Kingdom Allied Health - Derby Full time

    Job Summary:We are seeking a highly skilled Senior Physiotherapist to join our team at Allied Health - Derby. As a key member of our physiotherapy team, you will be responsible for planning, coordinating, and evaluating the delivery of timely and culturally appropriate physiotherapy services to our patients in Derby and surrounding areas.About the Role:The...

  • Senior Physiotherapist

    4 weeks ago

    Derby, Derby, United Kingdom Allied Health - Derby Full time

    Job Summary:We are seeking a highly skilled Senior Physiotherapist to join our team at Allied Health - Derby. As a key member of our physiotherapy team, you will be responsible for planning, coordinating, and evaluating the delivery of timely and culturally appropriate physiotherapy services to our patients in Derby and surrounding areas.About the Role:The...

  • Independent Chair

    4 months ago

    Derby, United Kingdom Derby City Council Full time

    This is an exciting and interesting senior leadership opportunity to drive forward the long-term strategic direction for all adult safeguarding related issues in Derby City. The Derby Safeguarding Adults Board (DSAB) has a key role in ensuring that agencies collaborate to effectively safeguard adults across its area. The statutory partners (Derby City...