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Service Assistant
4 months ago
Do you enjoy helping people and providing phenomenal service? Then please read on Working within a lively atmosphere as part of hardworking team, this role as a Service Assistant plays a core part in providing fantastic customer service.
The Hours: 17.5 hours a week. Includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)
Duration: Fixed Term Contract until 31st October 2023
What it's like to work here:Washington Old Hall, a 17th Century manor house is located in the heart of Washington village. It was opened to the public in 1955 following refurbishment with much American funding and support, and now provides community activities.
Click here for more information about this location
What you'll be doing:Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is flawless, setting them up for an outstanding experience for the rest of the day. In this role, you’ll be working alongside a big staff team and volunteers to deliver outstanding customer service.
Welcoming and admitting visitors, providing information and orientation, you'll also be working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising). We'll also need you to promote events, offers, products and benefits of actively supporting the National Trust, and support in the delivery of these events at times throughout the year.
- Who we're looking forA can-do attitude
- Genuine enthusiasm for working with people
- Excellent customer service skills
- A willingness to learn new skills
- Ability to work well in a team or on your own
- Good understanding of the National Trust and what we do
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (17.5 hrs pw)
