Internal Sales Representative

8 months ago

Leicester, United Kingdom Hanson UK Full time

**Internal Sales Representative**

At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.

We believe in building a workplace that is dedicated to promoting inclusivity and diversity. If you're interested in joining our team, we encourage you to apply, even if your past experience or skill set doesn't perfectly align with the job description. You may still be the right fit for this or other roles within our company.

We understand that you may face unique challenges in your career, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility andsupport you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Programme, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritised.

Hanson is proud to support the armed forces and has an affiliation with the armed forces covenant. We recognise that service leavers are highly trained, focused, andincredibly talented individuals who are keen to build upon the knowledge gained throughout their services career. They can contribute a wealth of transferable skills, leadership, and life experience that can benefit Hanson UK and help us to grow.

**Description of Team / Department**

Internal Cash Sales Team - National

**Purpose of / Responsibilities of the role**
- Deliver QUOTIFIC customer experience “quoted on time, delivery in full and on time, invoiced correctly”
- Answer incoming calls in a professional manner
- Build relationships and acknowledge internal and external customers individually, providing a personal service
- Navigate systems efficiently and accurately, keeping the customer informed at all times
- Offer a positive, enthusiastic approach to team ethos, supporting colleagues where required
- Create, amend and confirm new customer cash sale orders, completing all necessary customer order details, including customer name, billing address, delivery address, full customer contact name and telephone number, order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required
- Accurately process contract and order creation, invoices, service charges, sundry invoices and queries.
- Complete sales reporting, manual documents and general housekeeping any other associated admin process as required
- Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business, ensuring complaint procedure followed.
- Where necessary, escalate customer requests or issues using the escalation process when the situation is outside the control, capabilities or authority of the individual.
- Pro-active prospecting with target market and ensuring commercial call cycle is maintained with regular customers.
- Liaise with internal stakeholders including but not restricted to Material Planners, ISRs, TSMs, Allocators/Pre-planners, FSMs, Site Plants and Technical.
- Attend area commercial calls/meetings
- Being multiskilled and developing knowledge of all roles within the team and across business lines / areas to provide cover when requested by management.
- Professionally liaising with internal and external colleagues where relevant to ensure a high level of customer service is maintained.
- To be pro-active with questions to understand opportunity in order to maximise sales.
- To review Barbour ABI and create self-lead generation (prospecting)
- Develop and maintain an effective commercial call cycle which with a view to transition Customers into account Customers whilst working closely with ISRs.
- Effectively develop and maintain a good level of team morale, supporting colleagues to achieve CSC's business goals and objectives
- Reconcile payments with Accounts.
- Deal with enquires effectively and to make the process as easy as possible for the customer
- Prospecting new cash sale leads
- Generate prospecting leads (google search, social media)
- Chase opportunity and maintain relationships
- Work with the commercial team to understand specific value adds to assist in closing sales
- Negotiate at the right level
- Understand the value of the material to the customer (End Use)
- Increase return

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