Food & Beverage Team Member

2 weeks ago

Coventry, United Kingdom Forest of Arden Hotel & Country Club Full time

**Job Ref**:FOR1017

**Branch**:Forest of Arden Hotel Country Club

**Location**:Forest of Arden Hotel Country Club, Coventry

**Salary/Benefits**:£11.95 per hour plus various benefits

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:20/06/2024

**Closing date**:22/07/2024

**Job Summary**

To prepare Food Beverage areas by laying/clearing tables. To serve food and beverages, ensuring maximum customer satisfaction and service.

Scope/Business Context
- A Full-Time position based at The Forest of Arden Hotel.

**Experience**:

- Previous experience of food service in a similar style of operation preferred but not essential.

**Skills and Knowledge**:

- Strong Communication skills (verbal, listening, writing).
- Innovative.
- Pro-active and reliable.
- Able to work alone and within a team.
- Flexible hours in line with business needs.
- Must be well presented and have excellent personal hygiene.

**Education or Certification**:

- Basic Food Hygiene Certified

**Specific Duties**

The following are specific responsibilities and contributions, critical to the successful performance of the position:

- Ensure that you have full product knowledge of all menu items and their service to ensure customer satisfaction.
- To maintain a high standard of service within food and beverage/conference events at all times as laid down within the company service standards.
- To promote sales and achieve maximum sales potential for both food and beverages.
- Clear and lay tables throughout and after service. Ensure that the still room and service areas are clean and tidy at all times.
- Deal with customer queries and try to resolve immediately. Making full use of the Guest Satisfaction Procedures.
- To communicate with others in the department to ensure excellent customer relations.
- To ensure that service to guests is of a prompt and efficient manner in line with company standards.
- To play an active part in company training and the culture of the company.
- To adhere to the company Uniform Standards at all times.
- Follow all Health and Safety Procedures.
- All company policies on Cash, Key and all Controls are adhered to and followed consistently.

**Other**
- Performs other related task as assigned by Management.
- Complies with The Forest of Arden Hotel policies and procedures.
- Working hours as required to do your job but normally not less than your contracted hours.

**Benefits**
- Perkbox - Variety of retail discounts
- Discounts with Bourne Leisure Group - Warner leisure and Haven Holiday Parks
- Discount with our sister hotel Dalmahoy Hotel
- Use of the leisure facilities including discounted rates for family
- Free meals and hot drinks provided on shift
- Free Shuttle bus service from nearby accessible locations

Stay,Golf, Dine and Relax. An idyllic Hotel, Country Club and Spa set in acres of beautiful West-Midland woodland and recognised as one of the premier golf destinations in the UK.

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