Food & Beverage Supervisor

2 weeks ago

Coventry, United Kingdom Forest of Arden Hotel & Country Club Full time

**Job Ref**:FOR1016

**Branch**:Forest of Arden Hotel Country Club

**Location**:Forest of Arden Hotel Country Club, Coventry

**Salary/Benefits**:£13.35 per hour

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:20/06/2024

**Closing date**:22/07/2024

**Job Summary**

To supervise the FB team and to ensure all food service standards are adhered to at all times as per the standard operating procedures.

**Scope/Business Context**
- Number of Direct Reports - up to 16 team members
- Titles of Direct reports - Food and Beverage team members

**Experience**:
Previous experience in a Supervisory role in a similar style of operation preferred but not essential.

Skills and Knowledge:

- Strong communication skills (verbal, listening, writing)
- Knowledge of software e.g., Microsoft Word Excel, Micros Point of Sale System
- Excellent organisation leadership/supervisory skills
- Pro-active and reliable
- Able to work alone and within a team
- Flexible hours in line with business needs
- Excellent customer service and hospitality skills

**Specific Duties**

The following are specific responsibilities and contributions critical to the successful performance of the position:

- To supervise all team members to ensure all shifts and or dining times (Breakfast, Lunch or Dinner) run with a seamless approach
- To adhere to the Company standards within the FB areas
- To complete the FB new starter training manual with all new team members, including systems, Fourth and Health and Safety.
- To be knowledgeable of all food and beverage items that the hotel provides within the FB
- To operate the micros system effectively and handle cash/pay in according to Company/hotel procedures
- To be able to effectively carry out the opening up and closing down of the department as per Company/hotel procedures.
- Prepare the FB areas, ensuring that all areas are well stocked at all times, to include effective e cellar management and control.
- Following instructions on all relevant Banquet Event Orders relating to FB operations, paying special attention to the type of Event accounts and dining times/billing instructions.
- To set up FB floor as per the requirements of the Banquet Event Order
- To maintain the cleanliness of all equipment and areas at all times
- To roster team members accordingly in line with the business, adhering to the hotels flex % target and wage budget.
- To support with the payroll process within the department including absence recording and payroll compliance.
- To train team members and maintain the FB service standards at all times in particular, using relevant Company training programmes.
- To assist the FB Management ream in carrying out regular one to ones and departmental meetings with members of the FB team, demonstrating regular feedback to team members.
- To assist in action/strategy planning to enhance the department,
- To adhere to Forest of Arden Hotel Limited uniform standards at all times and ensure all team members do so
- Follow all Health Safety Procedures
- To attend all training sessions as required by the hotel, to include all legislative training and additional training provided by the hotel
- All policies on Cash, Key and All Controls are adhered to and followed consistently.

**Other**
- Performs other related tasks as assigned by management
- Complies with Forest of Arden Hotel Limited policies and procedures
- Working hours as required to do your job but normally not less than your contracted hours
- Cash/Bank Handling
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Work flexibly to include working at different times of day, including weekends for no less than 8 working hours per week with motivation and commitment.
- Flexible trained to work in Hotel Restaurants, Bars, Room Service and Conference Banqueting.
- Fourth, Micros, or any other systems access cards/passwords must not be left unattended under any circumstances, not shared with anyone, and must be stored appropriately whilst off duty.
- Performs other duties as assigned to meet business needs.
- Complies with Forest of Arden Hotel Limited policies and procedures.

**Benefits**
- Perkbox - Variety of retail discounts
- Discounts with Bourne Leisure Group - Warner leisure and Haven Holiday Parks
- Discount with our sister hotel Dalmahoy Hotel
- Use of the leisure facilities including discounted rates for family
- Free meals and hot drinks provided on shift
- Free Shuttle bus service from nearby accessible

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