Customer Representative

5 days ago

Newton Abbot, United Kingdom Yoke for CWS (AMS) Full time

On behalf of Nationwide, AMS are seeking a Customer Representative for a 9 month contract working within our **Newton Abbot **Branch

Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members - that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

Working for Nationwide, you’ll have access to support and resources such as:

- Healthy mind champions - There’s an active group of colleagues, spread right across Nationwide, who are trained to provide a listening ear and signpost support options.
- Colleague networks - Across Nationwide, there are 14 networks which are open to all colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective voice.
- Online resources - The internal intranet page is much more than a news site; it’s packed full of useful resources to support you and is a great place to go for more information on a whole range of topics.

What you’ll be doing

Customer Representative are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self-service tech available in our banking hall.

Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the essential and measurable experience and skills required to do this job?
- Previous customer service experience
- Excellent written and verbal communication skills
- Ability to resolve issues and handle complaints
- Ability to build rapport and communicate effectively with Nationwide members
- Can work well in a team under pressure and in a fast-paced environment
- Excellent IT Competency
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

What’s on offer?
- Hourly rate: £12.91 per hour
- Total hours: 35
- Working schedule: Monday - Friday 9am -5pm and Saturday 9.30am -1pm with time off in lieu during the week.
- Start date: 8th July 2024
- Contract length: 9 months

At Nationwide we do have a travel expectation for Customer Representative to support covering nearby branches if required so please make sure you can adhere to this expectation when applying.

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services.

**Job Types**: Full-time, Temporary contract
Contract length: 9 months

Pay: £12.91 per hour

Expected hours: 35 per week

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Newton Abbot
Expected start date: 08/07/2024

  • Customer Representative

    3 weeks ago

    Newton Abbot, United Kingdom Nationwide Building Society Full time

    On behalf of **Nationwide,** AMS are seeking a **Customer Representative **for a **9 month contract** working within our **Newton Abbot Branch** Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network...

  • Customer Service Representative

    2 weeks ago

    Newton Abbot, Devon, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot.The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.So if you have a passion for customer service and possess the required skills, we would love to hear from...

  • Customer Service Representative

    4 weeks ago

    Newton Abbot, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot.The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.So if you have a passion for customer service and possess the required skills, we would love to hear from...

  • Customer Service Representative

    2 weeks ago

    Newton Abbot, Devon, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot.Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.The role involves handling customer inquiries, resolving issues,...

  • Customer Service Representative

    4 weeks ago

    Newton Abbot, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot.Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.The role involves handling customer inquiries, resolving issues,...

  • Customer Service Representative

    3 weeks ago

    Newton Abbot, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot.Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.The role involves handling customer inquiries, resolving issues,...

  • Customer Service Representative

    4 weeks ago

    Newton Abbot, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot.The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.So if you have a passion for customer service and possess the required skills, we would love to hear from...

  • Customer Service Representative

    4 weeks ago

    Newton Abbot, United Kingdom Sibelco UK Limited Full time

    **Sibelco is a global leader in material solutions. Sibelco sources, transforms and distributes specialty industrial minerals - particularly silica, clays, feldspathics and olivine - and is a leader in glass recycling. Sibelco’s solutions support the progress of modern life and serve industries as diverse as glass, ceramics, construction, coatings,...

  • Customer Service Representative

    4 weeks ago

    Newton Abbot, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot.The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.So if you have a passion for customer service and possess the required skills, we would love to hear from...

  • Customer Service Representative

    4 weeks ago

    Newton Abbot, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot.The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.So if you have a passion for customer service and possess the required skills, we would love to hear from...

  • Customer Service Representative

    6 days ago

    Newton Abbot, United Kingdom Sibelco UK Limited Full time

    **Sibelco is a global leader in material solutions. Sibelco sources, transforms and distributes specialty industrial minerals - particularly silica, clays, feldspathics and olivine - and is a leader in glass recycling. Sibelco’s solutions support the progress of modern life and serve industries as diverse as glass, ceramics, construction, coatings,...

  • Customer Service Representative

    4 weeks ago

    Newton Abbot, United Kingdom Subside Sports Ltd Full time

    Job Title: Customer Service Representative Company: Subside Sports Ltd Location: Chagford, Newton Abbot Position Type: Full-Time About the Company: Subside Sports is a fast-growing e-commerce business that specializes in football shirts, clothing and memorabilia. We are passionate about providing exceptional products and services to our customers and...

  • Customer Service Representative

    13 hours ago

    Newton Abbot, United Kingdom Subside Sports Ltd Full time

    Job Title: Customer Service Representative Company: Subside Sports Ltd Location: Chagford, Newton Abbot Position Type: Full-Time About the Company: Subside Sports is a fast-growing e-commerce business that specializes in football shirts, clothing and memorabilia. We are passionate about providing exceptional products and services to our customers and...

  • Customer Service Representative

    3 weeks ago

    Newton Abbot, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot.The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.So if you have a passion for customer service and possess the required skills, we would love to hear from...

  • Customer Service Representative

    2 weeks ago

    Newton Abbot, Devon, United Kingdom Sibelco UK Limited Full time

    Sibelco is a global leader in material solutions. Sibelco sources, transforms and distributes specialty industrial minerals - particularly silica, clays, feldspathics and olivine - and is a leader in glass recycling. Sibelco's solutions support the progress of modern life and serve industries as diverse as glass, ceramics, construction, coatings, polymers...

  • Customer Service Representative

    2 weeks ago

    Newton Abbot, Devon, United Kingdom West Country HR Full time

    Job DescriptionOur Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot.The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.So if you have a passion for customer service and possess the required skills, we would...

  • Customer Service Representative

    4 weeks ago

    Newton Abbot, Devon, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot. Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. The role involves handling customer inquiries, resolving...

  • Customer Service Representative

    4 weeks ago

    Newton Abbot, Devon, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot. The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction. So if you have a passion for customer service and possess the required skills, we would love to hear...

  • Customer Service Representative

    1 month ago

    Newton Abbot, Devon, United Kingdom West Country HR Full time

    Our Client is seeking a Customer Service Representative to join their team in providing exceptional service and support to their customers in Newton Abbot. The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction. So if you have a passion for customer service and possess the required skills, we would love to hear...

  • Telesales Representative

    4 weeks ago

    Newton Abbot, United Kingdom Quartz Recruitment Full time

    Position: Telesales Representative Location: Heathfield, Newton Abbot Duration: Permanent Position Pay: £25k OTE £35k per annum Sector: Sales A growing company based in Newton Abbot is looking for a Telesales Representative to join its team. The company has a great reputation for its Sales and Service delivery working with customers throughout Devon,...