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Customer Service Representative
3 months ago
Sibelco is a global leader in material solutions. Sibelco sources, transforms and distributes specialty industrial minerals - particularly silica, clays, feldspathics and olivine - and is a leader in glass recycling. Sibelco's solutions support the progress of modern life and serve industries as diverse as glass, ceramics, construction, coatings, polymers and water purification. The Sibelco Group operates 114 production sites in 31 countries, with a team of some 5,300 people.
Location:
Kingsteignton, Devon, TQ12 2PA
Positioning:
The CSR reports to the Customer Service Manager of the cluster
Role Purpose:
Sibelco takes pride in working closely with our customers and gaining intimate knowledge of their needs and processes; drawing on our global resources and expertise to deliver solutions and real value for all end users of our products.
Being a Customer Service Representative at Sibelco means becoming the single point of contact for your assigned set of customers, relating to any commercial, technical or operational issues they may encounter.
Your responsibility is to ensure that your customers are provided with outstanding Customer Service whilst complying with local regulation and Sibelco's processes and procedures.
Responsibilities:
- Manage the international export flows by sea of conventional vessels and containers by tracking shipments, coordinating shipping and export documentation with customs agents for clearance on overseas deliveries.
- Responsible for inventory management in the UK, giving visibility to the endtoend process of product flows from origin in production and quarry storage to delivery on to the port storage or vessel.
- Track shipments, coordinate shipping and export documentation with customs agents for clearance on overseas deliveries.
- Customer Onboarding main point of contact.
- Order and Contract Management order entry, order tracking, billing, price increases etc.;
- Customer Inquiry Handling dealing with offers, issuing of samples and complaints;
- Data Management update master data, systems and shipment files;
About you:
To be successful in this role you will need to:
- Be contactable out of hours in case of emergency or weekend shipping movements.
- Be able to build good working relationships with internal and external stakeholders;
- Have knowledge with SAP.
- Have at least 2+ years' experience in customer service or logistic in an international environment with some experience in export/import document handling.
- Be fluent in both written and spoken English;
- Be a people person who thrives working in a team;
- Have good time management and attention to detail; and
- Have Excellent communication and customer service skills.
Job Types:
Full-time, Permanent
Benefits:
- Company pension
- Health & wellbeing programme
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Newton Abbot: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 2 years (preferred)
- Export: 1 year (required)
Work Location:
In person
