Customer Service Operator

3 weeks ago


Heywood, United Kingdom iSupply Group Full time

**I supply group are recruiting a Customer Service Operator for our busy Client in Heywood
**Main Responsibilities**:
The role-holder will be required to be responsible for and undertake the following tasks:

- Booking in orders via phone and online systems.
- Gathering information and producing reports for internal and external customers.
- Know the DOT performance requirements and Despatch accordingly with this in mind.
- Direct contact with drivers ensuring accurate information is passed and understood at point of despatch and return.
- Tracking in all deliveries ensuring Customers DOT/COT are maintained.
- Maintain communication with all relevant parties to inform of late running vehicles.
- Ensure all loading alterations are changed in ESP/GTS.
- Maintain and develop interaction with traffic department to promote on time availability for all resource.
- Effectively communicate with warehouse at all times to ensure ‘On Time’ Despatch is achieved.
- Communicate and process the return of stock to customers producing return labels.
- Producing Daily and Weekly KPI’s.
- Check all load summary documents for accuracy and escalate any potential issues to Supervisor
- To ensure POD’s are received, investigating any missing documentation.
- Maintaining a daily task sheet.

40 Hour working week

Monday to Friday 8am-6pm

Salary 25k depending on experience

Paid weekly



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