Customer Success Executive

5 months ago

Wadhurst, United Kingdom KHL Group Americas Full time

**About Us**

KHL Group is a diversified global media company and the leading global supplier of international construction and power information with offices in eleven countries around the world.

We have achieved rapid growth through market focus and an intense knowledge of the world market. Editorial quality and independence from commercial pressures is why KHL's products enjoy a loyal readership.

**The Role**

We are seeking a results driven Customer Success Executive to join us. You will work within our Marketing team and closely with our sales representatives to understand our client’s needs and use your outstanding communication skills to achieve client satisfaction and excellent results from their digital marketing campaigns.

You will be responsible for providing reports that are accurate and timely, as well as monitoring campaigns and highlighting any issues to the various stakeholders. Assisting our global sales team with understanding the metrics from their client campaigns to aid them in sustaining repeat business from our clients will be a large part of the role.

The position will involve a high level of organisation and accuracy - KHL Group is the trusted marketing partner of some of the world’s biggest manufacturers in the construction and power markets, so providing a high level of service is crucial to success.

**Responsibilities**
- Setting up and maintaining online reporting dashboards
- Monitoring the success of campaigns
- Speaking with stakeholders to resolve issues with campaigns
- Project managing complex, multi-channel marketing campaigns
- Assisting members of the sales team with understanding the digital marketing channels
- Developing the role to ensure service is efficient and effective

**Experience and skills**
- An understanding of digital marketing
- Good numeric capabilities
- Data visualisation experience
- High level of organisation
- High level of initiative
- Good communication skills

**The benefits**

Working within a friendly team environment for a global company with opportunities to develop your skillsets and career. KHL Group is based in Wadhurst, near Tunbridge Wells in modern offices, equipped with an onsite gym, dining room and ample parking.

Hybrid working and a 4.5 day working week. You will be required to attend the office 3 days a week with the flexibility to work from home for 2 days, and a lunchtime finish on a Friday. Wednesday is a compulsory office day.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- On-site gym
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wadhurst, TN5 6TP: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Wadhurst, TN5 6TP

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