Call Centre Advisor
2 weeks ago
**Call Centre Advisor**
- £21,673 + Bonus, realistic OTE £30,00
- Mon - Fri: 10am-7pm
- Overtime available
**Duties**:
- Speaking to existing customers regarding their package and service.
- Provide information about products and services to customers.
- Handle and resolve customer complaints or concerns.
- Perform data entry to update customer records accurately.
- Upsell products and services to customers when appropriate.
- Analyse customer needs and recommend the best solutions/products.
- Follow call centre scripts and guidelines to ensure consistency and quality of service.
- Maintain a high level of phone etiquette and professionalism.
**Skills**:
- Excellent communication skills, with the ability to effectively communicate with customers from diverse backgrounds.
- Strong data entry skills with attention to detail.
- Ability to analyse customer needs and provide appropriate solutions.
- Comfortable to use systems and have professional phone manner.
- Previous experience in call centre work is preferred but not required.
We offer competitive pay, comprehensive training, and opportunities for career growth within our company. If you are a motivated individual with excellent communication skills and enjoy helping customers, we would love to hear from you
To apply, please submit your resume along with a cover letter highlighting your relevant experience.
**Job Types**: Full-time, Permanent
Pay: From £21,673.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Call Centre: 1 year (preferred)
- Sales: 1 year (preferred)
Work Location: In person
Expected start date: 13/11/2023
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