Ward Receptionist

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Elective Orthopaedics
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Part time - 18.75 hours per week (Shift pattern would include at least 2 weekends a month (7.5 hour days per day) and weekday hours are afternoons from 3 pm - 7:30 pm)
- **Job ref**
- 164-4412644-B**Site**
- City Campus
- **Town**
- Nottingham
- **Salary**
- £20,270 - £21,318 pro rata for part-time hours
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team that are dedicated to the development of skills and the delivery of high quality safe care.
As the Ward Receptionist you will often be the first point of contact for patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential.
As a caring and positive person you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.
We are looking for an individual who is self-motivated, content with working in a busy environment and who has good time management skills. You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times, have excellent interpersonal skills and the ability to prioritise work load

Main duties of the job

The post holder will be required to provide a professional, efficient and comprehensive reception service within Edward 2 Ward. Fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient treatment using paper based health records and information technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.
After appropriate training the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper based health records.
The role requires close liaison with other disciplines and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations.
Please note that the successful applicant will be required to work weekends.

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working for our organisation

Edward 2 is a Elective Orthopaedic Ward and we care for a diverse group of patients who have had orthopaedic surgery.
We pride ourselves on being a supportive team and always strive to do our absolute best for our patients and their families. We pride ourselves on providing an efficient and quality service; and the ward receptionist is an integral part of the team.
We have a management team that is both innovative and proactive in ensuring that high quality care is delivered to our patients. We are keen to encourage developments in line with Trust policy and working in new ways. We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.

Detailed job description and main responsibilities
- KEY JOB RESPONSIBILITIES- To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the service.
- Deal with enquiries in person or by telephone in an efficient and polite manner.
- To record patient attendances and accurate data on Medway PAS.
- To Create and file health record folders.
- To locate and retrieve health records from around the Trust.
- To organise Interpreting Services as required.
- To accurately record the outcome of patient’s appointments on Medway PAS.
- To be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultant’s booking rules.
- To liaise by telephone with patients, General Practitioners, secretaries, ward receptionists etc, regarding hospital appointments.
- To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on Medway PAS and within written health records as required.
- To communicate with clinic staff, colleagues and patients to explain any delays or problems with the location of health records.
- To inform patients of their follow up appointments.
- Undertake the distribution and collection of information for surveys and audits as required
- Supported the Nurse in Charge in the collection of Blood Products.

Person specification

Experience

Essential criteria
- Previous Receptionist / Customer Service experience

Desir

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